Travel Agents News

The Malaysian government’s RM10 billion aid package provides a lifeline for the country’s two million small- and medium enterprises (SME), of which tourism makes up an estimated one million businesses.

MATTA calls for simplified procedures for loans to tourism businessesKUALA LUMPUR – Almost 70% of travel agencies in Malaysia have reported they will not be shuttering business, according to a...

Penalties serve as a timely reminder to all travel businesses, says court.

Travel agent fined millions for misleading customersSYDNEY – The Federal Court in Australia has ordered youth travel specialist STA Travel Pty Ltd (STA Travel) to pay A$14 million...

Singapore is going all out to bring infection numbers down decisively, with current ‘circuit breaker’ restrictions to be extended till June.

Test of resilience: Singapore’s agencies to hunker down till JuneSINGAPORE – Together with most of Singapore, travel businesses are preparing to enter an extended period of remote operations...

Airlines should refund not issue travel vouchers, says MATTA

Show us the money, MATTA urgesKUALA LUMPUR – The Malaysian Association of Tour and Travel Agents (MATTA) is concerned that passengers and travel agents are...

IATA’s de Juniac: “These are dark days for our industry, but we are resilient, and we will get through them, together."

Ticket refund or travel voucher? This is what IATA wantsGENEVA -IATA CEO and director general Alexandre de Juniac recently wrote an open letter to travel agents about the 'dark days'...

Home-based workers likely to increase when business returns

Will more travel agents work from home when business returns?MIAMI - After the coronavirus crisis, there may be fewer travel agencies due to consolidation and more advisors working from...

Hong Kong hotels will be able to offer greater variety and competition to travellers when the consultation is accepted

Leading OTAs step back from monopolising accommodation deals in Hong KongLeading OTAs Booking.com, Expedia.com and Trip.com have offered to remove clauses in existing and future agreements with...

AirAsia Group is ‘hibernating’ most of its fleet.

A travel agents’ guide to flight refunds and travel credit policiesSINGAPORE - Airlines are cutting services, abandoning flying altogether in many cases, leaving stranded passengers holding...

The theme for BBTF 2020 is "Going Further for Cultural Heritage".

Bali & Beyond Travel Fair decision imminentDENPASAR – Organisers of the Bali and Beyond Travel Fair (BBTF 2020) say they will decide on the status of this year’s event in...

Singapore-based agencies are warning that more intensive cost-saving measures are needed in April to sustain business as the losses for agencies continue to deepen.

Travel agencies call for greater support as they enter survival modeSINGAPORE – Travel agencies are calling for greater government support as they enter survival mode, with intensifying measures...