The bot, named @flightbot, will be initially piloted in Thailand, where Amadeus will be testing it with Thai travel agencies and travellers they serve before rolling it out in other markets across the Asia Pacific region.
Amadeus has introduced a new AI-powered bot in partnership with GoHero.ai, based in India, to connect travel agents with digital savvy travellers via messaging platform LINE.
The bot, named @flightbot, will be initially piloted in Thailand, where Amadeus will be testing it with Thai travel agencies and travellers they serve before rolling it out in other markets across the Asia Pacific region.
Designed to mimic human conversation, @flightbot is a real-time platform that can help travel agents address queries related to air travel bookings, departure city and destination, and flights with the best prices, in either English or Thai.
The AI-powered service will also provide travel agents with a secure and streamlined transaction process, where travellers can complete payment via the @flightbot chat.
“Connecting with travellers in a timely and intuitive manner is important in today’s increasingly connected and automated world,” said Simon Akeroyd, vice president, corporate strategy and business development, Amadeus Asia Pacific.
“The development of @flightbot creates a marketplace for Amadeus’ connected travel agencies in Asia Pacific to interact with end users anytime, anywhere via their preferred messaging platform”, he added.
Users can search for and befriend @flightbot via messaging platform LINE.