PARIS – Accor and Bureau Veritas have launched a label based on hygienic measures to support the return to business in the hospitality and restaurant industry.
This label will contribute to the hospitality and restaurant industry reopening with confidence. This approach will benefit the entire industry as every company could request to be certified by Bureau Veritas
The label will cover both accommodation and catering and will set the hygienic standards applicable to all the group’s hotels as well as to other chains and independent hotels.
The project was carried out in partnership with doctors and epidemiologists and has been developed in collaboration with Accor owners and trade associations.
Franck Gervais, CEO Europe Accor, said, "Today, more than ever, our employees, customers and partners need to be reassured of our ability to offering them the best welcome possible. It is our duty to anticipate needs and respond to health and safety requirements by adhering to the highest standards.”
Bureau Veritas is a world-leading provider in testing, inspection and certification. Created in 1828, the group has more than 78,000 employees located in more than 1,500 offices and laboratories around the globe.
Jacques Pommeraud, CEO Bureau Veritas Africa & France, said, “With this label, today we have the ability to meet the new expectations of our society in terms of health and safety.
“This label will contribute to the hospitality and restaurant industry reopening with confidence. This approach will benefit the entire industry as every company could request to be certified by Bureau Veritas.”
An operational guide will be made available to all stakeholders in the hospitality industry, enabling them to rigorously apply the health and safety recommendation of authorities (WHO, Health Ministry etc), both in guest services spaces and in back office and catering spaces.
Roger Dow, CEO of the US Travel Association said last week that the travel industry needs to develop and implement one set of industry standards and protocols around health and hygiene.
As the industry comes back from the Covid-19 crisis, Mr Dow said that rather than compete, hotels should share best practices.
"The industry has to do things together," he said. "We have to have a set of industry standards - on cleanliness, health standards. And learn from each other."
Marriott has already launched what it calls the Global Cleanliness Council which aims to develop the next level of global hospitality cleanliness standards designed to minimise risk and enhance safety for hotel guests and Marriott employees alike.
The council will have input from both in-house and outside experts including senior leaders from across Marriott disciplines like housekeeping, engineering, food safety, and occupational health and associate well-being.
As part of the new health and safety regime, Marriott International plans to introduce cleaning technologies to combat the spread of coronavirus.
Chief among these are electrostatic sprayers, which use hospital-grade disinfectant to rapidly sanitize guestrooms, lobbies, gyms and other public areas.
Anantara Hotels, Resorts & Spas is also implementing new health and hygiene measures across its 41 properties.
A Health & Safety committee, comprising senior leadership and industry experts, has been created to oversee the development and rollout of a new programme “Stay with Peace of Mind”.
Every Anantara property will have a dedicated “Guest Guardian” responsible for internal audits based on a series of rigid brand guidelines.