Corporate TravelWhat worries business travellers? Try fire, intruders and terrorist attacks.

CWT survey: Hotel safety is a big concern but so are those loyalty points

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Travellers believe the floor they stay on can impact their security.
Travellers believe the floor they stay on can impact their security. Photo Credit: TeerawatWinyarat/GettyImages

Research commissioned by Carlson Wagonlit Travel found half the travellers surveyed said they worry about an intruder breaking into their hotel room.

Almost one in three (30%) Asia Pacific business travellers have expressed concerns about safety at hotels, in contrast to 27% travellers from the Americas and 23% of European travellers.

Research commissioned by Carlson Wagonlit Travel found half the travellers surveyed said they worry about an intruder breaking into their hotel room.

Four in ten travellers said they worry about hotel staff inadvertently giving out their room key or information to a stranger (41%) or disruptions caused by the actions of other guests (40%).

And a third of respondents identified fires (36%) and terrorist attacks (33%) as causes for concern.

But some hotel guests are more concerned about their loyalty points than their safety, the CWT report found.

Three in 10 business travellers are happy to sacrifice safety for hotel loyalty and rewards incentives, according to the research. 

Travellers in the Americas are likeliest to do so (39%), followed by Europeans (34%) and travellers from Asia Pacific (28%).

“Clearly, travellers are very focused on their hotel loyalty points – they will go to great lengths to get their hands on those benefits,” said David Falter, president, RoomIt by CWT. 

“One way of meeting that challenge - short of tougher enforcement - is to let travellers collect points for booking within policy.”

As expected, the vast majority of travellers (75%) said one of the measures they take to stay safe is keeping their room door locked at all times.

“While most hotel rooms lock automatically, a number of solutions available on the market can provide an added layer of security,” said Falter. “Items such as door wedges, portable door locks and travel door alarms can help a traveller secure their room more effectively.”

One tactic is to put the ''do not disturb'' sign on the door when they leave the room – one adopted by 30% of travellers globally and 35% in Asia Pacific.

Travellers also believe the floor they stay on can impact their safety and security. 

“Security experts typically advise staying between the third and sixth floors, where it becomes difficult for an intruder to break in, but you’re still within the reach of most fire departments’ ladders,” added Falter.

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