AviationMore than 3,400 booked on at least 20 flights can claim up to US$250.

Stranded China Airlines passengers offered compensation

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China Airlines strike190212
China Airlines holds out a US$250 peace offering to stranded passengers after nearly 86 fights have been cancelled after a continuing pilots’ strike. Photo Credit: Mimadeo/Getty Images
China Airlines strike190212

Airline spokesperson Jason Liu said the airline would set up a special site at its official website soonest, where passengers could apply for US$100 per day in compensation, with the amount to be capped at US$250. 

Passengers whose China Airlines’ flights have been disrupted by a continuing pilots’ strike have been offered up to US$250 per passenger after at least 86 flights were axed over the past four days. 

More than 3,400 passengers booked on at least 20 flights between Taiwan and Hong Kong would be eligible to claim compensation for cancelled or delayed flights, an airline spokesperson said, South China Morning Post reported. 

Airline spokesperson Jason Liu said the airline would set up a special site at its official website soonest, where passengers could apply for US$100 per day in compensation, with the amount to be capped at US$250. 

It was unlikely that many passengers would have required overnight accommodation due to the strike, according to Liu, with most passengers transferred to other flights, either operated by China Airlines or its partners and other carriers. 

Passengers who spent more than the US$250 cap will be heard on a case-by-case basis. 

For travel agencies and tours companies, affected clients can expect similar compensation to individual travellers. Agencies can also apply for compensation over their extra expenses due to the strike.

The strike dragged down China Airlines’ share price by 3.32% on Monday. 

The airlines and pilots returned to talks on Monday after a previous round failed to yield a resolution. No consensus has been reached on the major dispute over pilots’ working hours. 

As of Monday, nearly 600 China Airlines pilots, or about 45%, were on strike, according to the union. But China Airlines said it could still handle 90% of its transport capacity, with only 26 flights cancelled on Monday.


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