Singapore's BeMyGuest has developed Xplore WebPOS, a web-based point of sale (POS) system, for offline transactions.
The online specialist said the software module, the company’s first, is designed for activity operators to sell faster over the counter. It has been created specifically for travel activity operations as an alternative solution to more traditional and generic style POS systems, which do not fit the unique scope of needs for this sector.
“Traditionally many activity operators have adapted their POS needs to fit food and beverage systems, which on the most part run completely offline,” said Blanca Menchaca, CEO of BeMyGuest. “Activity products are far more complex and detailed than F&B items, so this restricts flexibility a great deal.”
The software module is adaptable to any Windows compatible POS hardware, and also accessible online through multiple devices including laptops, tablets and smartphones giving activity operators the flexibility to run operations. USB ports allow for the connection of peripherals such as ticket scanners, cash drawers, wristbands and ticket printers, as well as gantries and turnstiles.
Access to sales history and transactions is in real-time, and they are stored securely in the cloud and not on one fixed device as with most traditional POS systems.
“Operators can access sales data any time without having to wait until the end of day as with most systems. Dashboards display detailed transaction records, with itemised activity history, and the ability to void, refund, cancel and manage any incoming sale,” added Menchaca.
There is also multiple payment method choices for the operators including cash, credit card terminals, and local mobile solutions such as PayLah and GrabPay. They can also set up third party agent sales tracking to simplify consolidation of consumers who purchased tickets through their own corporate clients or travel agent resellers.
Other functionalities of Xplore WebPOS include full product and pricing management backend where operators can update retail pricing at any time; add merchandise and ancillary products such as photo packages, souvenir collectibles, food and drink items; include unique product upgrade items for walk-in customers; provide staff and corporate partner discounts, special event tickets, weekday or birthday promotions.
“Adaptation has been the name of the game for the travel industry throughout this pandemic, and for BeMyGuest responding to the challenges that operators face during this difficult time has been a top priority,” said Menchaca.
Source: Web in Travel