The hospitality sector has been nimble in its response during the pandemic, and hotels in Macau are no exception. The adoption of health protocols, safety distancing and technology are some of the ways Macau hotels have swiftly adjusted to the pandemic, but without skimping on hospitality and creativity.
If you’re wondering how a post-Covid stay in Macau will look like, we check in with hotels in the city for a sneak peek. Here’s what to expect:
Macau's hotels have all stepped up on safety and cleanliness measures to ensure the highest safety and operating standards. Photo Credit: Sands China
1. Hyper-emphasis on sanitised stays
With the emphasis on safety and cleanliness ranked as top priorities for travellers post-pandemic, hotels in Macau have already gone way and above to ensure the highest safety and operating standards.
Sands Resorts Macao, for instance, became Macau’s first hospitality group to receive certification for its five properties from global certification organisation Bureau Veritas, surpassing local pandemic regulations and standards. In keeping with hygiene protocols required of the Bureau Veritas certification and its own Sands SafeStay programme, expect to find the use of hospital grade disinfectant from Ecolab and Diversey across recreational facilities and public spaces at The Venetian Macao, The Parisian Macao, The Plaza Macao, Sands Cotai Central and Sands Macao.
Expect to see elevated sanitisation standards when Grand Hyatt Macau, as part of Hyatt’s global initiative, gets a further nod of approval from the Global Biorisk Advisory Council Star cleanliness and training accreditation by end 2020. Meanwhile, Grand Hyatt Macau’s knock-and-go room service means all requests including food and amenities are delivered and picked up at the door in an effort to maintain distance, while a dedicated hygiene manager makes sure the property adheres to post-pandemic operational norms.
Maintaining safety and well-being are clearly a top priority at Galaxy Macau, which has been conducting daily large-scale sanitisation and clean-up of the massive 7.5-hectare grounds, including the over 1,000 outdoor furnishings and Grand Resort Deck – whose abundance of pools, river rapids and water play features have been attracting hordes of families and residents.
Apart from shortening check-in time, new technology norms also allow hotels to offer greater personalisation of services, such as at St Regis Macao.
2. Touchless yet high-touch norm
Macau hotels are leaning on technology to minimise physical interaction more than ever. Hyatt, like major hotel chains worldwide, is encouraging the use of app-based check-in with the World of Hyatt app – which means the contactless journey at Grand Hyatt Macau begins at check in, using phones as key entry, and guests even having the convenience of scheduling housekeeping timings with one touch of their mobile devices.
The greater use of technology also allows hotels to offer greater personalisation of service. Apart from shortening check-in timings, St Regis Macao’s Butler Team uses pre-arrival emails to gather information of guest preferences, so welcome drinks, amenities for kids, customised cards and cakes are among the thoughtful gestures already in place once guests check into their room.
As contactless payments become even more widely adopted among Macau’s hotels and retailers post pandemic, digital payment apps such as Alipay, WeChat Pay, UnionPay and MPay will surely come in handy during a stay at any property in the city.
Dining in the city has largely reverted to a relaxed and enjoyable affair, with buffets proving especially popular.
3. Dine, play and relax without a worry
Due to Macau’s success in containing the Covid-19 contagion, the people of Macau now enjoy a rather free lifestyle compared with many other cities in the world. For the hospitality sector, this also means that most services can be resumed for patrons’ use and enjoyment – albeit with distancing guidelines in place.
At most hotels, your clients can either enjoy a workout at the gym, where equipment are set according to physical distancing guidelines, or request fitness equipment such as yoga mats and weights to be sent up to their rooms. Spas and wellness treatments, likewise, are now available with all standard safety measures including sanitisers and masks fully in place.
Dining in the city, meanwhile, has largely reverted to a relaxed and enjoyable affair. Weekends are typically bustling at Sofitel Macau at Ponte 16’s Mistral, delighting palates with its delightful Asian, Western and seafood buffet spread. Studio City Macau, meanwhile, has rolled out a summer barbeque package that allows visitors to combine a dip in its outdoor swimming pool or jacuzzi with a BBQ set, offering a resort experience in the heart of the city.
Such is the normality of life in Macau that apart from masked service staff at work, you would hardly be reminded that Macau hotels are still operating in pandemic times.
Even as locals currently form the bulk of room bookings, Macau hotels are already anticipating the return of the global markets, including the imminent return of visitors from mainland China with the reinstatement of tourist visas for all Chinese provinces to the territory from September 23.
“Macau hotels have been very agile and forthcoming with fantastic packages. It’s really worthwhile to check these out,” Rutger Verschuren, president of Macau Hotel Association, said to the international travel agent community.
For ongoing updates and fresh inspiration on how you can regroup clients towards Macau, visit www.macaotourism.gov.mo.
This article is brought to you by Macao Government Tourism Office.