AviationCredit card charges called out by Malaysia’s aviation regulator

Repeat offender AirAsia hit with big fine

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Air Asia and Air Asia X hit with second lot of fines for credit card transaction offences.
Air Asia and Air Asia X hit with second lot of fines for credit card transaction offences. Photo Credit: alexialex/GettyImages

KUALA LUMPUR - Malaysian Aviation Commission (Mavcom) has lost patience with AirAsia and AirAsia X (AAX) and hit both airlines with heavy penalties for ignoring previous warnings – and previous fines – to stop charging credit card, debit card and online banking processing fees separate from their base fares.

For the latest offence, Mavcom whacked AirAsia and AAX each with a hefty RM2 million(US$491,000) penalty, accusing the Air Asia group of being repeat offenders.

The latest fine is 10 times the financial penalty imposed in September 2019 when Mavcom imposed fines of RM200,000 (US$49,000) each for AirAsia’s and AAX’s first contravention of the disclosure requirements for credit and debit card transactions.

Separately, Mavcom fined Malaysia Airports Holdings Bhd (MAHB) subsidiary MA Sepang, which manages the Kuala Lumpur International Airport  and klia2, for failing to meet infrastructure and quality service requirements. MA Sepang was penalised RM856,875 (US$210,000).

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