AviationAirline takes passenger back to court in bid to curb exploitation of ticketing loophole.

Lufthansa targets passenger who flouted the system

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Lufthansa 1902121
Lufthansa seeks to close a loophole in its ticketing system. Photo Credit: Udo Kroner/Airbus
Lufthansa 1902121

The airline claims the passenger exploited the airline ticketing system that places a premium on non-stop flights and got a bargain by buying a multiple-stop ticket. 

German airline Lufthansa is reported to be suing a passenger it says booked a cheaper ticket with no intention of making the final leg of the journey.

The airline claims the passenger exploited the airline ticketing system that places a premium on non-stop flights and got a bargain by buying a multiple-stop ticket. 

The passenger did not use all the legs of a journey from Seattle to Oslo and took a separate flight from Frankfurt, where he was due to catch a connecting flight, to Berlin in April 2016. 

Terms and conditions when buying tickets through Lufthansa make it clear the practice is not allowed. 

The Daily Mail reported that Lufthansa has been granted permission to appeal after an original ruling found in the passenger's favour.

The defendant reportedly booked a business class ticket from Oslo to Seattle via Frankfurt for €657 (US$742).

On the return flight, however, the passenger flew from Frankfurt to Berlin on a separate ticket. Lufthansa says that he should have paid €2769, and demanded €2112 plus interest. 

According to German court documents, the case was thrown out because the airline failed to fully explain how it had arrived at the compensation figure of €2112. 

There is an increasing market among passengers, with companies like Skiplagged helping customers to find deals, the Independent reported.

Skiplagged says it “finds flights the airlines don’t want you to see”. The website even boasts, “Our flights are so cheap, United (Airlines) sued us... but we won.”

A Lufthansa spokesperson told Simple Flying, “As this is a running court case, we do not comment at this stage.” 


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