Korean Air has implemented a new cargo system based on cloud technology from April 1.
The system, iCargo, is part of the airline’s “digital transformation of the future”, according to Sam Noh, senior vice president & head of cargo business division, Korean Air.
He added, “[It] will lead change and further enhance the quality of customer service in the fiercely competitive cargo industry.”
This implementation is a result of a partnership with IT solution provider, IBS Software, inked last February, allowing the airline to fully itilise the internet-based cargo system to manage and control logistics.
At the moment, 130 domestic and overseas stations have already implemented the system over a period of two years. The result: the combining of the entire cargo business function, which spans across reservation, sales, terminal operation, revenue accounting and cargo portal, into a single integrated system.
According to Korean Air, the implementation of iCargo allows them to provide consistent service through an integration of sales-reservation-operation systems. It also provides up-to-date information via customised monitoring function and tracks the status of shipments in real-time through e-mail or SMS, depending on the customer’s preference.
The improvements to Korean Air’s user-friendly functions will continue through to March 2020. The next step of the digital transformation will see the airline looking at introducing an AI-based Cargo RMS (Revenue Management System) solution, which is expected to improve company profitability.