The solution, Drop&Fly, which has been in operation at the airport’s Terminal 1 since 2016, helps passengers to save time by simplifying the bag drop process. It also makes more efficient use of terminal capacity and ensures more accurate baggage handling.
Baggage drop is now less of a hassle at Incheon International Airport, which has deployed SITA’s self-service bag drop technology at its new Terminal 2 in anticipation of the 100 million passengers that will be received by the airport by 2030.
The solution, Drop&Fly, which has been in operation at the airport’s Terminal 1 since 2016, helps passengers to save time by simplifying the bag drop process. It also makes more efficient use of terminal capacity and ensures more accurate baggage handling.
Today, 48 Drop&Fly units (14 at T1 and 34 at T2) are available to passengers with 30 more on the way.
Said Sang-il Kim, executive director of Smart Airport Group at Incheon International Airport, “We want to give our passengers a fantastic experience when they travel through our airport and that means using the very best technology. Deploying SITA Drop&Fly is part of our extensive modernisation programme that will help ensure Incheon International remains on top of the list of the world’s best airports.”
Drop&Fly provides a safe and secure self-bag drop area. A sliding door and advanced sensors prevent tampering and the intrusion of unauthorised objects. It is fully customisable to the individual needs of the airport and is equipped with technology such as payment devices, baggage facing cameras and more. It can also provide live status and notifications on all bag drop units for ground agents, and real-time statistics to analyse trends and generate reports.
Sumesh Patel, SITA President, Asia Pacific, “Self-bag drop is a win for the airport because it makes very efficient use of the available space and makes the baggage process more accurate and efficient,” remarked Sumesh Patel, SITA president, Asia Pacific.
In 2017, Incheon International Airport saw a record of over 60 million passengers. The introduction of Terminal 2 has increased capacity by a further 18 million passengers per year.