Emirates has launched an extensive initiative to enhance the travel
experience for neurodivergent children and their families. Collaborating
with local schools, autism groups, and stakeholders, the airline and
Dubai International Airport have introduced numerous programs to ensure
smoother and more enjoyable journeys for these passengers.
One heartwarming example of this initiative is 11-year-old Humza
Dabab, who, despite being autistic, possesses a profound passion for
Emirates. His first flight with the airline was a VIP experience,
tailored to his unique needs.
Emirates and Dubai Airports also conduct ‘travel rehearsals’ for
neurodiverse children, enabling families to simulate a lifelike travel
experience and boosting their confidence while improving services for
passengers with additional needs.
On top of that, the airline offers a comprehensive range of support for its neurodivergent passengers including:
1. Emirates employee training
Over 29,000 cabin crew and ground staff worldwide have completed
Emirates' 'Introduction to Autism and Hidden Disabilities' training,
equipping them with the knowledge and skills to provide support to
passengers with hidden disabilities.
2. Information in advance
Emirates strives to provide passengers with hidden disabilities as
much information as possible in advance, allowing families to plan and
prepare for their travels.
3. Free seat selection and bulkhead seat
Humza’s mother spoke of how the plane itself is the boy’s "happy place," emphasising that the journey is the most exciting part for him. Photo Credit: Emirates
Passengers who declare hidden disabilities are given the opportunity
to select suitable seats, including bulkhead seats, for themselves and
their companions.
4. DPNA code
Emirates applies the DPNA code for passengers with intellectual or
developmental disabilities, ensuring they receive assistance throughout
their journey.
5. Autism friendly guide to Dubai International Airport
Emirates and Dubai International Airport have created a comprehensive
pre-travel planning tool that guides passengers with hidden
disabilities through every step of the airport journey.
6. Pre-order meals
Special meals can be pre-ordered to accommodate sensory sensitivities.
7. Pre-plan entertainment
Passengers can use the Emirates app to pre-select their favorite movies, TV shows, or music playlists before their flight.
8. Complimentary parking
Neurodivergent passengers or their travel companions receive complimentary parking at Dubai International Airport.
9. Hidden disabilities sunflower lanyard
The Sunflower Lanyard is a recognised symbol for hidden disabilities.
Staff with Sunflower pins are specially trained to assist travellers
with hidden disabilities.
10. Autism friendly route
A dedicated route for People of Determination provides access to
priority lanes for check-in, passport control, security, and boarding.
11. Priority boarding
Passengers with hidden disabilities can choose to board the aircraft first or last, depending on their preference.
12. Inflight experience
Emirates ensures that families with children are seated together and
offers noise-canceling headphones for passengers with auditory
sensitivities.
13. Light sensitivity
Emirates cabin crew can make adjustments for passengers with light sensitivities.
14. 'Fly with Me' magazine
Young children can request an activity pack with colouring materials, puzzles, and educational activities.
15. Preferred entertainment on ICE
Passengers can choose from an extensive library of entertainment options.