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The decision to broaden the compensation plan was made in response to feedback received from guests and travel advisors.

Crystal Cruises extends goodwill compensation programmeThe expanded programme now includes expedition and river ships for guests and travel advisors affected by previous collapse.

Perceived difficulties in obtaining refunds and rising traveller awareness of ‘chargebacks’ are driving 30% year-over-year growth for chargebacks.

Chargebacks on the rise for travel companiesStudy: travellers perceive chargebacks to be easier than getting a refund.

Avenue Two Travel CEO and adventure travel enthusiast Joshua Bush skydiving in Dubai.

Extreme risks, extreme fees, and no lack of takersWhy OceanGate saga isn't expected to dampen a zest for 'extreme tourism' among the ultra-rich.

"We wanted to simplify things and add more value for guests and make it easier for the travel advisors to explain it and promote our products with their desks,” said Jason Worth, vice president of sales & general manager for Asia Pacific at Oceania Cruises.

Will Oceania Cruises’ Simply More deal add more value for guests?APAC GM Jason Worth gives the inside scoop on the cruise line’s new Simple More offering that adds more inclusions and value...

Accor's recently published report highlights the importance of personalised service for travel advisors in the recovery and beyond.

Why high touch is the new buzz in a high-tech world“Tailor-made touch” more important than digital efficiency for leisure travel advisors, reveals Accor report.

Geoffrey Toffetti, CEO of Frontline Performance Group: “Technology is taking hospitality out of hospitality”.

The hotel technology that changes the game for all playersAs road warriors go their own way, FPG technology allows front desk teams to better engage their guests.

Arnie Weissman, editor-in-chief of Travel Weekly, reflects on his failed attempts at a Titanic dive as he becomes entangled in the breaking news of the missing Titan submarine and its crew.

What it’s like to join the Titanic submersibleTravel Weekly’s Arnie Weissman recalls his recent failed mission with OceanGate Expeditions to explore the Titanic wreck.

USTOA’s Terry Dale: STB reached out to USTOA immediately after Singapore was given the world’s first Global Sustainable Tourism Council’s Sustainable City designation.

Yes, SIR summit’s coming to SingaporeThe United States Tour Operators Association’s 3rd Sustainability is Responsibility (SIR) Summit will be held in Singapore in...

The Travel Changemakers Awards aim to recognise travel innovators – both individuals and companies – that have used technology to build back better, post-pandemic.

Calling travel changemakers who built back better with techWiT collaborates with ATTIA to launch new awards at signature conference in Singapore this year.

Gen Zs prefer the city life while millennials gravitated towards nature-based activities.

How to hook the millennial and Gen Z travellers this summerEngage millennials and Gen Zs through tailored experiences that embrace culture, colour psychology, and diverse destinations.