CruiseLoyalty programme members, families and baby boomers are likely to opt for a future cruise credit while millennials are more likely to want cash back, RCCL says

Even during tough times, Royal Caribbean avoids discounting

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RCCL said most future bookings are new and not redemptions of future cruise credits.
RCCL said most future bookings are new and not redemptions of future cruise credits.

MIAMI - Indicating strength in future cruise demand, Royal Caribbean Cruises Ltd. said that most of its future cruise bookings are new and that 2021 pricing is actually up slightly.  

55% of guests are opting for FCCs, which have a value of 125% of the cruise cost, over cash refunds on sailings that have been cancelled this year– RCCL

During RCCL’s first-quarter earnings call, the cruise company said that while it is still very early in the booking cycle for 2021, load factors are currently within historical range of the last three to five years and that prices are up in the mid-single digits compared with 2020 pricing.

CFO Jason Liberty said that pricing is holding in part because RCCL and other cruise companies are making price integrity a priority.

“[Cruise lines] are being much more measured in terms of taking pricing action, you see more packaging, more promotional activity, but we are seeing pricing stay relatively stable,” he said.

RCCL said most future bookings are new and not redemptions of future cruise credits (FCCs).

“Of the FCCs that we have out there, about 20% have been applied but it’s a small percentage of the forward booking period,” Mr Liberty said.

RCCL said that 55% of guests are opting for FCCs, which have a value of 125% of the cruise cost, over cash refunds on sailings that have been cancelled this year.

RCCL said guests across income demographics are taking FCCs equally but that loyalty programme members, families and baby boomers are likely to opt for an FCC while millennials are more likely to want cash back.

Of the guests taking FCCs so far, loyalty programme members are redeeming them at a much faster pace than non-members.  

Mr Liberty said there is strong demand for 2021 but that “guests require more flexibility than ever”,  which the line is offering with programmes that allow cancellation up to 48 hours before cruising. RCCL said it also continues to take future bookings for 2022.

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