Travel TechnologyThe product integrates with major PMS platforms and opens up opportunity for hotels to speak to guests before and during their stay.

TrustYou launches live chat function for hotels

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How the live chat function would look like on a hotel website.
How the live chat function would look like on a hotel website.

The easy-to-integrate live chat, which works with major PMS (property management system) platforms, enables hotels to respond to booking inquiries in real time and turn more website visitors into direct bookings with enhanced customer service opportunities. 

TrustYou, the world’s largest guest feedback platform, has launched a new live chat channel that is part of its Guest Messaging tool. 

The easy-to-integrate live chat, which works with major PMS (property management system) platforms, enables hotels to respond to booking inquiries in real time and turn more website visitors into direct bookings with enhanced customer service opportunities. 

With this development, TrustYou responds to the increasing demand for instant real-time service requests from travellers before and during their stay. This live chat acts as an instant booking channel for browsing website visitors; an on-site communication channel to resolve and inform guests on issues; and an internal task manager that can optimise operations by seamlessly turning requests into assigned tasks. 

“Live chat opens up a completely new opportunity for hotels to speak to travellers and guests before and during their stay”, said Benjamin Jost, CEO of TrustYou. “We can help to turn more website visitors into bookings, enhance customer satisfaction which results in more positive reviews. In many cases, travellers have additional questions, concerns, or requests. Being able to connect with a member of the hotel staff, and getting all the desired information in real time decreases the chances of browsing other websites and increases direct bookings and thus revenue.”

TrustYou’s live chat solution does not require a complex or expensive setup, nor does it imply an extensive training for the hotel staff. All incoming messages are displayed and can be handled within the same inbox used for email, SMS, and social messenger. Implementation is complete by copying a few single lines of code on the hotel website.

Sign up for a free 14-day-trial here.

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