Europe-based hotel chatbot company HiJiffy has entered into a global partnership with Asian-based hospitality and tourism marketing company, The Delivering Group, to step up its presence across Asia Pacific, Greater China and North America.
HiJiffy, which currently works with over 500 hotels and resorts in 15 countries, enables hotels to convert existing website traffic into immediate direct sales through AI-powered live chat, creating a fast-track revenue stream for hotel chains and individual properties looking to regenerate business flows post Covid-19.
It also helps hotels to improve customer engagement by providing 24/7 communication access through all stages of the trip: from consideration, pre-stay, check-in, during stay and post-stay. Customers can connect via laptop or mobile devices in multiple languages including traditional and simplified Chinese.
Under the agreement, The Delivering Group will partner with HiJiffy across Asia Pacific and North America and leverage its industry relationships to help grow both companies’ services.
The solution not only fits with The Delivering Group’s focus on helping hospitality, tourism and travel businesses develop and execute pandemic recovery strategies, but also allows for quick and efficient customer engagement and conversion of customers.
“There is no point having a wonderful sales and marketing plan if you don’t have the tools to convert business at the property/chain level in real time, which the HiJiffy AI chatbot does brilliantly for chains and independent hotels and resorts," said co-founder of The Delivering Group, Mark Simmons.
Bnetworks' CEO Tharmaindran K Gannasin and Yanolja's CEO & founder Sujin Lee.
Meanwhile, hospitality solution provider Yanolja has selected Bnetworks, a Malaysia-based global IoT company, as its partner to advance into Southeast Asian hotel solutions market with its Y FLUX RMS, which was launched first domestically in South Korea earlier this year in June.
Both companies will advance the Y FLUX RMS through technological cooperation; launch an integrated package for hotels; and jointly promote and sell the solution, targeting major markets across Southeast Asia.
They will first launch an integrated Y FLUX RMS package for local hotels in Southeast Asia by combining Yanolja’s RMS software with the IoT hardware units produced and supplied by Bnetworks. In addition, they will reinforce the API linkage, optimising it for local environments to ensure efficient operations.
By combining both companies’ innovative technologies, platforms, and services, the two partners aim to take a prominent position in the cloud-based hotel solutions market in Southeast Asia through close collaboration, including joint promotion and marketing of the Y FLUX solution.