Travel TechnologyThe airport will introduce more than 400 check-in, self-bag drop and boarding points across all terminals.

Melbourne Airport readies itself for exponential passenger growth

Melbourne Airport 190606
SITA to introduce more than 400 check-in, self-bag drop and boarding points at Melbourne Airport, helping to speed up the passenger journey.
By 2038, Melbourne Airport expects to see upwards of 70 million passengers on an annual basis. To support airport operations and maintain a high-quality traveller experience, the airport announced earlier this week that it will extend its current partnership with SITA, the current provider of common-use technologies at the international terminal.

SITA’s technologies power a number of services at Melbourne Airport, such as passenger check-ins and bag drops. As part of the contract’s extension, these services will be rolled out across the other terminals as well, culminating to more than 400 passenger touch points, including mobile and standard check-in desks, gate boarding, self-service check-in kiosks, as well as hybrid and standard self-bag drops.

Luke Halliday, CIO, Melbourne Airport, said, “Technology plays an increasingly important role in the operation of an airport, particularly as we strive to streamline the passenger journey through the airports and make the processing experience as unobtrusive as possible. We needed a partner that could join us in delivering against that vision and provide the best solutions to meet our changing needs as we expand. By extending our partnership with SITA, we got exactly that. Our teams work well together and SITA’s expertise and dedication makes it the ideal transformation partner.”

Sumesh Patel, SITA president, Asia Pacific, said, “Melbourne Airport’s expansion and development is focused on delivering a unique experience for travellers while maximising the use of its infrastructure. Our teams have an excellent synergy which has enabled us to understand the airport’s challenges as it expands. As a result, SITA has designed an optimal solution for the airport to extend the services available in the airport’s international terminal, to make those technologies available to support domestic travelers as well. Our close partnership ensures that the best solution is delivered, future proofing the airport’s long-term technology investment.”

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