American Express Global Business Travel (GBT), a travel and meetings management company, has launched new innovations as part of the brand’s ongoing technology investment programme.
“The modern business traveller wants access to all content, they want it personalised and available in every channel. They want to know that someone has their back, and they don’t want to be lumbered with cumbersome processes before, during or post-trip…Our technology investment program is designed to meet all these expectations,” said David Thompson, GBT’s chief information technology officer.
First up is for those always on-the-go, the existing Amex GBT mobile app now offering real-time live connections to a global team of travel experts, click-to-call, face or fingerprint logins, on top of the ability to book hotel, air, rail and ground transportation. In emergencies, users can quickly access important contacts, send their geolocation and communicate via two-way mobile messaging. Further additions later this year include a flight boarding countdown timer and client-based hotel reviews.
Second, is GBT’s hotel re-shop expert (HRE) which will support clients in booking hotel rooms and air fares at the best possible prices. The technology identifies rate drops to book cheaper hotel rooms, where recommended rates will match like-for-like in terms of client’s originally chosen bed and room type.
Third is air re-shop, which acts on a similar algorithm as HRE, serving to maximise client savings with automated dynamic fare monitoring and rebooking. It will be rolled out in India and Singapore on galileo throughout 2019.
Fourth is the Neo travel recommendation engine. The GBT-owned KDS Neo online booking tool analyses and anticipates travel patterns, delivering full itineraries in seconds which combine air/rail/ground transport and accommodations online and on mobile. Business benefits include built-in policy compliance, pre-trip approval and visibility into total trip cost for financial transparency and accountability.
Another tool that comes complimentary to all GBT clients is the peer travel insights (PTI). Riding on a repository that houses over six years of data, PTI assesses the impact of business travels on a company versus peer companies, calculated using carefully selected similarities. Positive KPIs include the use of nonstop flights and access to business class seats on international trips, while negative KPIs include red-eye flights taken and time travelers spend away from home. Looking at the final score on employees’ wellbeing when it comes to corporate travels, a company may then implement policy changes or enhancements as needed.
To learn more about the new features, click here.