Amadeus and Microsoft have entered into a global strategic partnership that will harness cloud technology to innovate and deliver smoother experiences in the travel, airlines and hospitality businesses.
The partnership will leverage both companies' strengths and expertise, combining Microsoft's cloud platforms and enterprise technologies with Amadeus’ travel technology prowess, according to a media release.
Both companies will leverage the full value of Azure and Microsoft’s solutions — Microsoft Teams, Microsoft 365, Dynamics 365 and Microsoft Power Platform — to deliver more powerful and sophisticated end-user experiences and create custom solutions tailored to the precise needs of the travel industry.
Initial efforts are expected to focus on establishing more integrated business travel journeys and enabling closer collaboration between travel and health authorities.
“Advances in digital technology are rapidly redefining every aspect of work and life, including how we travel,” said Satya Nadella, CEO, Microsoft. “Together with Amadeus, we will apply the power of Azure and its AI capabilities to create new frictionless experiences for travellers worldwide and reimagine the travel industry going forward.”
Luis Maroto, President & CEO of Amadeus, added that he is "convinced" that cloud technology will be "the right systems architecture" for future development. "This includes the opportunity to explore, design and develop new solutions that take full advantage of cloud technology”, he stated.
Amadeus will also accelerate its journey to the public cloud with Microsoft, having been "the first company in the travel industry to run entirely on open systems following the decommission of mainframes in our data centre back in 2017”, according to Christophe Bousquet, CTO of Amadeus.
“Public cloud technology has evolved in such a way that it can now deliver an improved level of service than was previously possible through our private infrastructure”, continued Denis Lacroix, SVP, Cloud Transformation Program of Amadeus.
By moving to the public cloud, Amadeus said the it will achieve increased flexibility to scale its operational capacity up or down or to adjust it as needed given market and demand conditions.
The travel technology company also expects to improve the resiliency of its solutions and services to customers, and to make a step change in the delivery of new technologies, whilst increasing the security of systems and data.