Booking.com has said issues with late payments to hoteliers have been mostly. resolved
Hoteliers in Thailand and Indonesia are among those impacted by Booking.com’s slow payment of money owed to them by the online travel website.
The Guardian online reported that many hotel operators and other
partners across the globe are “thousands of dollars out of pocket for
months on end”, a delay that Booking.com has blamed on a “technical issue”.
Hoteliers in Asia and Europe “are venting their frustrations in
Facebook groups as rumours swirl about the cause of the failure to pay”,
the Guardian reported.
A spokesperson for Booking.com
said, "We always strive to support each of our accommodation partners
in the best way possible, and fully understand the importance of
processing payments on time.
“We understand the frustration of the accommodation hosts and owners
that have been unduly affected by an ongoing technical issue and can
confirm that the system errors that affected the payments have now been
corrected and the transactions of most of our partners have been
processed.
“We acknowledge that for some, this has taken longer than it should
have, and will continue to work urgently to finalise the rest of the
transactions. If any partner has an issue, they can contact us through
the Partner Hub.”
On its website, the OTA says, “Booking.com
can facilitate all your guests’ payments for you. You’ll receive
guaranteed payouts by bank transfer for all your reservations (depending
on your property’s reservation policy).
“You will be paid after guests have checked out. Payouts happen
either weekly (every Thursday) or monthly (on or before the 15th of the
month), depending on factors such as your property’s location.”