Booking.com
will be cutting thousands of roles across 12 of its 14 customer service
departments spanning Europe, Asia Pacific, and the Americas.
The work will be transferred to Luxembourg-based outsourcing
specialist Majorel in the second quarter of 2022, but the Amsterdam and
Manchester call centres will remain in operation to deal with more
complex cases involving insurance and payments, according to the
company.
Booking.com
chief executive Glenn Fogel said the reorganisation was a move for the
company to remain nimble and flexible, so that fewer staff need to be
employed during quieter periods, reported DutchNews.nl.
“We believe that working with a team of dedicated experts is the best
way to ensure we meet our customers’ and partners’ needs as we continue
to expand the diversity of our product offering on Booking.com,” Booking.com said in a statement.
According to DutchNews.nl, 2,700 workers at the centres would be affected by the transfer and the company currently has a workforce of 13,000 worldwide.
The Amsterdam-based company had earlier cut its workforce by around 25% in August 2020 due to the Covid-19 pandemic.