This week, Singapore unveiled a series of developments to help hotels navigate change, supporting the country’s Tourism 2040 vision to ensure the industry stays competitive, sustainable and future-ready in an evolving global landscape. Here are the highlights:
Help with tech adoption
Hotels will receive up-to-date resources to accelerate the adoption of five key technologies - Smart Rooms, Robotics, Digital Concierge, Digital Check-in & Check-out, and Asset Mangement Systems. This is part of the refreshed Hotel Industry Plan by the Singapore Tourism Board, Infocomm Media Development Authority, with support of the Singapore Hotel Association (SHA).
Hotels can now access the refreshed IDP through IMDA’s Chief Technology Officer-as-a-Service platform, which catalogues some 300 pre-approved business solutions, relevant training courses, and cybersecurity resources.
Sustainability certification
Singapore has exceeded the target for 60% of its room stock to achieve international hotel sustainability certificates by end 2025. Ahead of schedule, the industry has achieved 61%, or 42,700 rooms across 100 hotels.
“For hotels still working towards certification, the government will continue to provide support through various schemes,” Alvin Tan, Minister of State, Ministry of Trade of Industry, said at the Hospitality Exchange event this week.
Hospitality as a career
Later this year, SHA and Workforce Singapore (WSG) will launch the first Career Health Workshop for the hotel industry. The workshop will equip HR professionals, line managers, and supervisors with skills to conduct career conversations and implement structured career planning.
Employers can better access workforce capabilities and identify skill gaps, while employees gain clearer pathways for career progression.
The announcement follows the recent closure of SHATEC, Singapore’s main hospitality and tourism training institute, in July this year.