HotelsAscott Centre for Excellence's hospitality programme features updated content in line with latest industry practices and development

More hotels sending staff for upskilling during crisis

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Ascott’s global hospitality training arm saw a 400% year-on-year increase in participants since January.
Ascott’s global hospitality training arm saw a 400% year-on-year increase in participants since January.

SINGAPORE – In the face of a global pandemic that has taken a toll on people’s professional lives, more hotels are seeing the value of upskilling their staff to help them stay relevant.

Since January 2020, Ascott Centre for Excellence (ACE), the global hospitality training arm of Ascott, has seen a 400% year-on-year increase in participants to 1,300.

“The demand for our training programmes has increased significantly as more companies invest in developing their staff during this downtime. The adoption of online training also enabled us to cater to this demand. When we moved our classroom training online, our class size doubled to 40 persons,” said Willie Ong, vice president of ACE.

Approved under SkillsFuture Singapore, the training centre specialises in training for the hotel and accommodation services sector and is available for the industry as well as the general public.

Participants, who comprise a mix of operations and back-of-house staff, from non-executives to managerial levels, can learn from trainers with actual operational experiences, seek career counselling and are offered opportunities to do a stint at Ascott’s serviced residences and hotels worldwide.

To ensure that participants are kept up to date with the latest industry practices, the content is constantly refreshed. For instance, in the Housekeeping course, a module on precautionary cleaning and disinfection has been included.

Since its opening in 2008, ACE has trained and certified close to 14,200 staff from over 170 hospitality companies (including Ascott’s staff), as well as about 3,750 participants from the public looking for a career in the hospitality industry in Singapore.

Hotels who wish to send their staff for ACE’s programmes can apply for the Enhanced Training Support Package. This is part of the Stabilisation and Support Package and supplementary Resilience Budget announced by the city-state’s Deputy Prime Minister Heng Swee Keat earlier in March, which subsidises 90% of the course fee.

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