HotelsHotel company estimated 383 million guest records were compromised in security incident.

Marriott to fight huge data breach fine

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Marriott said it “deeply regrets” incident in which customer database was hacked. Photo Credit: stevanovicigor/GettyImages

Marriott International’s president and CEO, Arne Sorenson, said in a statement,   “We are disappointed with this notice of intent from the ICO, which we will contest. Marriott has been cooperating with the ICO throughout its investigation into the incident, which involved a criminal attack against the Starwood guest reservation database.

Marriott International says it will “vigorously defend its position” after being threatened with a massive fine for a breach of its customer data.

The UK Information Commissioner’s Office (ICO) has told Marriott that it intends to fine the company £99 million (US$124m) in relation to the Starwood guest reservation database incident that Marriott announced on November 30, 2018.  

Marriott has the right to respond before any final determination is made and a fine can be issued by the ICO. The company said it intends to respond and vigorously defend its position.

Marriott International’s president and CEO, Arne Sorenson, said in a statement,   “We are disappointed with this notice of intent from the ICO, which we will contest. Marriott has been cooperating with the ICO throughout its investigation into the incident, which involved a criminal attack against the Starwood guest reservation database.

“We deeply regret this incident happened. We take the privacy and security of guest information very seriously and continue to work hard to meet the standard of excellence that our guests expect from Marriott.”

At the time, Marriott estimated 383 million records as the upper limit for the total number of guest records that were involved in the incident.

The Starwood guest reservation database that was attacked is no longer used for business operations.

Earlier this week, the ICO notified British Airways that it is facing a record fine of £183 million (US$229m) for last year's breach of its security systems.

The airline confirmed about 500,000 customers had their credit cards skimmed over a three-week period between August and September 2018. The airline is contesting the fine.


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