Kick-starting confidence: Elite Havens makes a move

KUTA, Bali – Luxury villa specialist Elite Havens has reacted quickly to coronavirus concerns among travellers and  is offering a flexible cancellation policy along with discount offers for villas in Thailand and Indonesia, and chalets in Japan, for new bookings from now until June 25, 2020.

It has also released a set of health guidelines for villa guests and employees.

Elite Havens said it wants to “instil a sense of confidence in customers wishing to travel within Asia”.

“A villa vacation is a great idea in the current scenario. Avoiding the crowds, and staying in your own personal villa, with all precautions taken by the villa staff, ensures that guests can travel stress-free,” said Jon Stonham, CEO of Elite Havens.

Mr Stonham said Elite Havens is responding to “issues with guest travel and booking plans” and that flexibility is required “for travel planning in the current scenario”.

For all new bookings, should guests' flights be cancelled or a travel advisory requires them to be quarantined, Elite Havens guarantees a full refund or guests can choose to move their stay within 12 months of their check-in date, in the same villa, for the same number of nights and in the same (or lower) season. Applicable on select villas and chalets.

Further, precautionary measures have been put in place to ensure the safety of guests and employees. Travel history of guests is being checked as part of the reservations process.

In addition, the following in-villa measures are being implemented across all destinations: employees and guests to wear masks when required, temperature checking of guests and employees, periodic sanitising and the use of antibacterial and alcohol-based soaps.

Indonesia is reported to have refused entry to 118 foreigners as part of a measure to prevent the spread of COVID-19.