The F&B Operations Academy programme aims to equip Hilton’s F&B and culinary departments with knowledge and techniques on how to maximise the potential of their F&B outlets across the company’s 37 properties in the region.
Hilton has recognised the growing impact of food in tourism by launching a specialised training programme for its food and beverage departments across its hotels in South-east Asia.
The F&B Operations Academy programme aims to equip Hilton’s F&B and culinary departments with knowledge and techniques on how to maximise the potential of their F&B outlets across the company’s 37 properties in the region.
Hilton aims to develop a talented pool of F&B specialists for the growing number of restaurants and dining outlets in properties across South-east Asia, from China Blue by Jereme Leung at Conrad Manila to the recently opened Front Room at Waldorf Astoria Bangkok.
Collectively, Hilton’s F&B outlets in South-east Asia generate nearly 40% of total revenue for the properties in the region.
Said Paul Hutton, vice president, operations, South-east Asia, Hilton, “World-class food and beverage product and service delivery is a cornerstone of Hilton’s operations around the world. As we seek to be the most hospitable company in the world, it is critical that we keep raising our own standards to bring our guests and customers the very best experiences.”
The programme will run for seven months each year and comprises a series of webinars hosted by seasoned F&B practitioners in Hilton as well as a workshop facilitated by training provider TMI Consultancy.
During the programme, participants will have the opportunity to meet and network with other F&B colleagues, corporate specialists and business leaders from across the region.
In its inaugural year, the programme will embrace participants from six countries: Indonesia, Malaysia, Philippines, Singapore, Sri Lanka and Thailand.