Also, hosts aren’t allowed to post any statements indicating a preference for or against guests based on their race, ethnicity, origin, gender, sexual orientation or disability.
Airbnb has updated its nondiscrimination policy, which prohibits hosts from declining a stay request based on race, ethnicity, origin, gender, sexual orientation or disability.
Also, hosts aren’t allowed to post any statements indicating a preference for or against guests based on their race, ethnicity, origin, gender, sexual orientation or disability.
Hosts who violate the policy risk being suspended or removed from Airbnb.
Additionally, on October 1, Airbnb will debut its “Open Doors” programme, in which a team within the company will arrange bookings at “a similar place to stay” on Airbnb for people alleging that a host discriminated against them.
As of November 1, all hosts must agree to the Airbnb Community Commitment, which requires hosts to “commit to treat all fellow members of this community, regardless of race, religion, national origin, disability, sex, gender identity, sexual orientation or age, with respect and without judgment or bias”.
By early next year, Airbnb will broaden the availability of its Instant Book feature, in which guests can book accommodations without having to be subsequently reviewed for approval by the host.
About one million of Airbnb’s two million-plus worldwide listings will have the Instant Book feature by January 1.
And, as soon as early next year, Airbnb will add a feature in which its system will automatically block calendar availability dates of a host who has already rejected a stay request for those specific dates.
Finally, Airbnb says it will have a full-time team dedicated to fight host bias. The company also vowed to broaden its hiring pool to include more women and candidates from “underrepresented backgrounds”.
Notably, Airbnb stopped short of removing guest photos — which some have said contributes greatly to discrimination by Airbnb hosts — and instead will modify its accommodations-request system by the end of the year for the purpose of “reducing the prominence of guest photos in the booking process”.
Instead, the system will better feature “objective information” such as trip details.
The policy changes are the culmination of an effort that began in early June, when Airbnb said it would address allegations that some of its hosts racially discriminated when renting out their homes.
That announcement came five months after a Harvard Business School study was released that found prospective guests with “distinctly African-American names” were about 16% less likely to have their reservation requests granted by Airbnb hosts than guests with “distinctly white names”.
Such issues have spurred black entrepreneurs to launch Noirbnb.com and Innclusive.com.