SEPANG – Passengers travelling to Japan Jan 30. were the first to experience the Single Token Journey concept at KL International Airport.
Our main focus in moving forward is to strengthen Malaysia’s position as an aviation hub. We will ensure that services at our airports are at par with other mega hubs around the world.
The single token journey concept utilises facial recognition technology providing passengers with one single identification verification that will take them through the entire airport touchpoints from check-in to the boarding gate.
It is part of the Airports 4.0 initiative that aims to transform Kuala Lumpur into a smart airport through the use of big data analytics (BDA).
The concept is being piloted for three months in collaboration with Malaysia Airlines together with air transport specialist in communications and information technology, SITA.
Sumesh Patel, SITA president Asia Pacific, said, “With SITA Smart Path, your face becomes your boarding pass and passport.”
During the trial period, passengers on two daily Malaysia Airlines flights to Narita International Airport Tokyo, and Kansai International Airport Osaka will get to test the technology.
Facial recognition scanners have been placed at selected check-in counters and e-gates have been placed at the security screening touchpoints and at the boarding gates. Passengers on these flights will only need to scan their faces to verify their ‘token’ at all the touchpoints.
They no longer need to present their passports or boarding passes when going through checkpoints. All data is disseminated to all relevant parties such as the airlines, immigration and customs
Acting group CEO of Malaysia Airports, Mohd Shukrie Mohd Salleh said the single token journey concept was a testament to the organisation’s “continuous commitment in improving services” at the airports.
“Our main focus in moving forward is to strengthen Malaysia’s position as an aviation hub. We will ensure that services at our airports are at par with other mega hubs around the world.”