Malaysia Airlines (MAG) group managing director Izham Ismail has
personally apologised to passengers for disruptions to the airline’s
services and vowed to fix the problems that have recently dogged the
airline.
Captain Izham said Malaysia Airlines, along with subsidiaries Firefly
and Amal, will temporarily reduce flight operations until December “in
order to address operational challenges including supply chain
constraints, staffing shortages and aircraft delivery delays”.
“The company aims to ensure the long term reliability of its fleet and enhance its operational capabilities,” he added
Malaysia Airlines reported an increase in delays and cancellations in mid-August.
“I personally apologise for the disruption to passenger travel plans and the inconvenience this has caused,” the MAG chief said.
Captain Izham, in a statement on the group’s website, offered, “MAG
deeply regrets the significant inconvenience the flight cancellations
will be to our passengers. Ensuring our aircraft are in optimal
condition for safe and efficient operations whilst minimising potential
disruptions are our utmost and urgent priority.”
Customers affected by the changes in services will receive an email
notification related to the cancellation of their flight followed by an
updated itinerary.