AviationScoot welcomes onboard new inflight portal that allows passengers to order food, shop and play games on phones.

Bye-bye paper, hello digital flight service

Accessible from mobile phones, ScootHub will serve as a one-stop shop for all passenger needs onboard flights.
Accessible from mobile phones, ScootHub will serve as a one-stop shop for all passenger needs onboard flights.

Scoot will soon be launching a new inflight portal, ScootHub, to serve as a one-stop shop for all customers' needs inflight.

Launching in phases commencing December 2020, Scoot customers will be able to order food and beverages, shop for duty-free items from KrisShop, play games or browse inspirational travel content from their own mobile devices.

Scoot's transition to the digital inflight portal parallels a similar move by parent company Singapore Airlines to reduce surface contact and physical interactions between customers and crew. This reduced interaction also allows the budget carrier to resume some inflight services, such as buy-on-board food, which had been temporarily suspended.

From April 2021, customers will be able to book ground activities and attractions while inflight. They can also sync their Krisflyer membership to earn or redeem miles when they purchase items via KrisShop or activities and attractions via Pelago, the SIA Group’s new platform for destination inspiration and content.

Additional features, such as real-time flight progress, are expected to be deployed in subsequent phases.

The portal can be accessed by scanning a QR code on the seatback or connecting to the “ScootHub” network on passengers' mobile devices.

Campbell Wilson, Scoot’s CEO said, “ScootHub enables us to resume valued services in a safe, low-touch manner, improving customers’ experiences and – through reduction in paper-based collaterals – improving our environmental sustainability too.

“Our investment in this portal is part of Scoot’s comprehensive digitalisation programme, both internal and external, which also includes health-focused initiatives such as touchless check-in kiosks and bag-drop facilities, enhanced online and mobile check-in capabilities, and real-time information on travel requirements.”

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