CruiseNew Muster programme takes more personalised approach to safety for guests, with technology also licensed to other cruise lines to help eliminate crowding

Royal Caribbean's muster safety drill goes electronic

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The eMuster technology will be used to help provide the information to guests via their mobile devices and interactive stateroom TVs.
The eMuster technology will be used to help provide the information to guests via their mobile devices and interactive stateroom TVs.

Royal Caribbean Group is moving away from the conventional safety drill to an entirely new approach with Muster 2.0 to deliver safety information to guests.

The innovative programme, said to be the first of its kind, reimagines a process originally designed for large groups of people into a faster, more personal approach that encourages higher levels of safety, said the cruise company.

With Muster 2.0, the key elements of the safety drill – including reviewing what to expect and where to go in case of an emergency, and instructions on how to properly use a life jacket – will be accessible to guests on an individual basis instead of a group approach that has been followed historically.

New technology, eMuster, will be used to help provide the information to guests via their mobile devices and interactive stateroom TVs. Travellers will be able to review the information at their own time prior to setting sail, eliminating the need for the traditional large group assemblies. The new approach also enables everyone on board to maintain better spacing as guests move about the ship, and it allows guests to enjoy more of their vacation with no interruption.

After reviewing safety information individually, guests will complete the drill by visiting their assigned assembly station, where a crew member will verify that all steps have been completed and answer questions. Each of the steps will need to be completed prior to the ship's departure, as required by international maritime law.

"The health and safety of our guests and crew are our number one priority, and the development of this new muster process is an elegant solution to an outdated, unpopular process," said Richard Fain, chairman and CEO, Royal Caribbean Group. "The fact that this will also save guests time and allow the ship to operate without pause means that we can increase health, safety and guest satisfaction simultaneously."

"Muster 2.0 represents a natural extension of our mission to improve our guests' vacation experiences by removing points of friction," said Jay Schneider, Royal Caribbean Group's senior vice president of digital. "In this instance, what's most convenient for our guests is also the safest option in light of needing to reimagine social spaces in the wake of Covid-19."

More than a year in the making, Muster 2.0 is also an initiative that will be part of the comprehensive set of protocols and procedures Royal Caribbean Group is developing along with the Healthy Sail Panel that was recently assembled in collaboration with Norwegian Cruise Line Holdings.

The distributed muster for ocean-going vessels concept is patented in the United States and is patent-pending in major markets around the world, including the various cruise industry flag states. The company has also worked with international regulators, the U.S. Coast Guard and other maritime and government authorities to ensure it meets all safety requirements.

In addition to introducing the new process on the ships of its own cruise lines – Royal Caribbean International, Celebrity Cruises and Azamara – Royal Caribbean Group is offering to license the patented technology to interested cruise operators and will waive patent license fees during the time the world and industry battle the global pandemic.

Patent licenses have already been granted to the company's joint venture, TUI Cruises, as well as Norwegian Cruise Line Holdings, the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.

The new programme marks the first dramatic change to the safety drill process in a decade, since Royal Caribbean's Oasis of the Seas moved the life jackets from guest staterooms to the muster stations, which improved the evacuation process and has been widely followed throughout the industry.

Muster 2.0 was first tested on Royal Caribbean's Symphony of the Seas in January 2020. Guests who took part in the mock process indicated a strong preference for the new approach and also reported better comprehension and retention of the safety information.

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