Travel Agents News

Thomas Cook India managing director Madhavan Menon saw a need to focus on "customer centricity."

Travel reimagined in a global crisis through technologyMadhavan Menon shares how the pandemic turbo-charged Thomas Cook India's pivot towards customer-centric digitalisation.

During the pandemic, Nigel Wong uncovered new opportunities to pivot his travel agency and wine import businesses beyond the traditional scopes.

What a grape idea to marry travel and wineUrban Rhythm Tours' Nigel Wong now conducts special "trade missions" to wine regions for travel aficionados and foodies.

Travel advisors selling on discounts and amenities might be negatively impacting the entire travel industry.

Travel agents, you don't have to be a coupon codeWhy selling on price not only hurts travel agents but the entire industry in the long run.

Atlas' new Semester at Sea summer programme allows travel advisors to learn first-hand about the cruise line's luxe-adventure experiences, with sailing itineraries including various destinations such as the Arctic, Greenland and Iceland.

Does learning float your boat? Atlas Ocean has a lesson plan for agentsSummer Seminars at Sea offer educational experiences at sea for travel advisors, their families, and friends.

The most valuable lesson from the pandemic is not giving up even when the going gets tough, says Michelle Taylan, who is also president of the Philippine Travel Agents Association.

Power to the people: Michelle Taylan, President, Klik 'N Fly ToursThrough her side business in personalised caricatures, Michelle Taylan found new ways and inspiration to keep her travel agency...

EU Holidays had to diversify its business streams during the pandemic, but it also fostered an even strong spirit of innovation across the company, says Ong Hanjie.

Agent of innovation: Ong Hanjie, Director, EU HolidaysThe pandemic was a tough time, but it also opened up new business lanes for EU Holidays — from bike tours to yacht charters to...

Instant messaging can help agents better serve the needs of today’s travellers, who crave immediate responses and confirmation.

Tech adoption need not be complex – just look at WhatsAppTravel businesses can utilise WhatsApp Cloud API to instantly serve customers and increase conversion rates.

Pauline Suharno enjoying the calligraphic sights, including The Sail sculpture, in Dubai.

Agent of change: Pauline Suharno, Director, Elok TourMeet Indonesia’s biggest travel industry influencer and advocate, Pauline Suharno, who's also the head of ASTINDO and FATA.

Tradewinds to cease operations in October

Tradewinds to cease operations in OctoberThe tour operating arm of the Singapore Airlines Group will suspend all new bookings from 30 June 2022 onwards.

In curating more experience-led trips, Dynasty Travel has unveiled a 19-day expedition to Antarctica, South Georgia and the Falkland Islands.

The birth of a new era for Dynasty TravelUnder new ownership, the rebranded Dynasty Travel pursues millennials with curated itineraries in experiential travel.