Travel Agent NewsThe travel agency was suspended for failing to submit financial documents.

Singapore travel agency gets license suspended

By Travel Weekly Asia

|

Jan 03, 2024

|

The travel agency is not allowed to accept any new bookings but will be required to fulfil existing ones.

The travel agency is not allowed to accept any new bookings but will be required to fulfil existing ones. Photo Credit: Adobe Stock/syahrir

The Singapore Tourism Board (STB) has suspended Star Travelers SG Pte. Ltd.'s travel agent license on 27 December 2023 due to the company's failure to submit annual business profile returns (ABPR) and audited statement of accounts (AA) within the stipulated timeframe of 6 months after its financial year-end.

The Travel Agents Act 1975 mandates this compliance, highlighting financial concerns about the company's viability.

Star Travelers remains suspended until submission of required documents or for a maximum of 6 months, restricting new travel bookings but requiring fulfillment of existing obligations to customers.

Related NewsPrevious Next Previous Next

Michael Xiao, CEO, Six Stars Tours and Services

The new rules of Chinese outbound travelSix Stars Tours and Services' Michael Xiao on how Southeast Asia can stay competitive as Chinese travellers seek deeper,...

Harinder Kaur, CEO, Paradigm Travel

Why Malaysians are trading long-haul trips for better-value holidaysParadigm Travel's Harinder Kaur on how travellers are adapting to higher airfares without travelling less.

Sutatip Chadavadh, managing director, Regale International Travel

These are the bright spots in Thailand's outbound marketRegale International Travel’s Sutatip Chadavadh on why cruising and corporate incentives are holding steady.

Vina Cuadra, manager / head of department of International Tour Operations Management, Rakso Travel.

New routes, new winners: where Filipino travellers are heading nextRakso Travel’s Vina Cuadra on why Vietnam, Taiwan and cruises are winning over Filipino travellers.

Pradeep Saboo, director of Guideline Travels Holidays

Fewer flights, more cruises: how India is travelling this summerPradeep Saboo of Guideline Travels Holidays on what keeps the Indian market moving – and why cruise is the segment to watch.

When advisors bring genuine care and emotional intelligence into client relationships, the role shifts from service provider to trusted steward.

The future of luxury travel advising comes down to these four principlesVirtuoso CEO Matthew Upchurch on why time and trust are a travel advisor’s most powerful assets in enriching a client’s life.

Vacanza Global Travels faces suspension by STB after falling below financial threshold.

Travel agent licence of Vacanza Global Travels suspendedSingapore Tourism Board bars agency from accepting new bookings after failing to meet minimum financial requirements.

The Mein Schiff 5 was left stranded earlier in March when the Strait of Hormuz was locked down due to the US-Iran war.

How to sell cruises when travellers are feeling uncertainExperts share practical advice for helping clients book with confidence in an unpredictable market.

In the US, major partners include Booking.com, Expedia, Viator, GetYourGuide, Tiqets and Trip.com.

TikTok wants to be a travel agent tooHotels, tours and attractions can now be discovered and booked directly through TikTok GO.

With standard schedule overriding local agreements, in some cases, agents may have to pre-finance ticket sales.

MATTA slams new IATA remittance rulingMalaysian association makes a last-ditch attempt to oppose standardisation of airline remittance frequency with implementation...

The departure tax was last proposed under a 1983 act but has been suspended for over two decades.

Travel agents hit out at proposed departure taxIndustry questions timing and transparency of exit tax amid rising costs.

The real differentiator for 1835, Ang believes, is community.

Will Gen Z turn to travel agents?EU Holidays bets on Asia’s 18-35s who want to DIY the fun but outsource the work.

No GDS system breached, but security practices need to keep pace.

WTAAA warns of global scams targeting travel agenciesAdvisors urged to monitor NDC registrations and ticketing activity closely.

Charlotte Travel’s CEO Charlotte Harris and Singapore MD Louen Tang.

Charlotte Travel picks Singapore for APAC expansionCharlotte Travel’s CEO Charlotte Harris and Singapore MD Louen Tang.

The 23rd ASTINDO Travel Fair attracted 57,563 visitors and generated total transactions of IDR 50.10 billion.

Indonesia stocks wobble but outbound travel demand stays highLatest ASTINDO Travel Fair sees strong turnout and growing interest in new destinations.

Move comes as company reorganises itself around various verticals including flights, hospitality, tours and activities and corporate travel.

Traveloka lays off staff amid tech shiftNot the first axing for the Indonesian travel unicorn.

In a similar probe back in 2021, Chinese authorities had slapped Alibaba with a record US$2.58 billion fine for having abused its market position for years.

Trip.com under Chinese government antitrust probeChina’s largest OTA suspected of monopolistic practices.

Yamakita has visited all 47 prefectures of Japan, often giving talks in small towns to inspire local leaders.

What change means to the CEO of a global travel giant'The hardest part is changing mindsets': JTB President Eijiro Yamakita imagines next chapter for travel.

These agencies are required to fulfil existing obligations to its customers but will not be allowed to accept new travel bookings.

10 Singapore travel agent licenses suspendedSTB crackdown amid agencies' failure to submit audit documentations.

Vietnam becomes a key growth market as Australia rolls out the Aussie Specialist Program.

Tourism Australia targets Vietnam with specialist programmeVietnam becomes one of Australia’s fastest-growing markets.

Michael Xiao, CEO, Six Stars Tours and Services

The new rules of Chinese outbound travelSix Stars Tours and Services' Michael Xiao on how Southeast Asia can stay competitive as Chinese travellers seek deeper,...

Harinder Kaur, CEO, Paradigm Travel

Why Malaysians are trading long-haul trips for better-value holidaysParadigm Travel's Harinder Kaur on how travellers are adapting to higher airfares without travelling less.

Sutatip Chadavadh, managing director, Regale International Travel

These are the bright spots in Thailand's outbound marketRegale International Travel’s Sutatip Chadavadh on why cruising and corporate incentives are holding steady.

Vina Cuadra, manager / head of department of International Tour Operations Management, Rakso Travel.

New routes, new winners: where Filipino travellers are heading nextRakso Travel’s Vina Cuadra on why Vietnam, Taiwan and cruises are winning over Filipino travellers.

Pradeep Saboo, director of Guideline Travels Holidays

Fewer flights, more cruises: how India is travelling this summerPradeep Saboo of Guideline Travels Holidays on what keeps the Indian market moving – and why cruise is the segment to watch.

When advisors bring genuine care and emotional intelligence into client relationships, the role shifts from service provider to trusted steward.

The future of luxury travel advising comes down to these four principlesVirtuoso CEO Matthew Upchurch on why time and trust are a travel advisor’s most powerful assets in enriching a client’s life.

Vacanza Global Travels faces suspension by STB after falling below financial threshold.

Travel agent licence of Vacanza Global Travels suspendedSingapore Tourism Board bars agency from accepting new bookings after failing to meet minimum financial requirements.

The Mein Schiff 5 was left stranded earlier in March when the Strait of Hormuz was locked down due to the US-Iran war.

How to sell cruises when travellers are feeling uncertainExperts share practical advice for helping clients book with confidence in an unpredictable market.

In the US, major partners include Booking.com, Expedia, Viator, GetYourGuide, Tiqets and Trip.com.

TikTok wants to be a travel agent tooHotels, tours and attractions can now be discovered and booked directly through TikTok GO.

With standard schedule overriding local agreements, in some cases, agents may have to pre-finance ticket sales.

MATTA slams new IATA remittance rulingMalaysian association makes a last-ditch attempt to oppose standardisation of airline remittance frequency with implementation...

The departure tax was last proposed under a 1983 act but has been suspended for over two decades.

Travel agents hit out at proposed departure taxIndustry questions timing and transparency of exit tax amid rising costs.

The real differentiator for 1835, Ang believes, is community.

Will Gen Z turn to travel agents?EU Holidays bets on Asia’s 18-35s who want to DIY the fun but outsource the work.

No GDS system breached, but security practices need to keep pace.

WTAAA warns of global scams targeting travel agenciesAdvisors urged to monitor NDC registrations and ticketing activity closely.

Charlotte Travel’s CEO Charlotte Harris and Singapore MD Louen Tang.

Charlotte Travel picks Singapore for APAC expansionCharlotte Travel’s CEO Charlotte Harris and Singapore MD Louen Tang.

The 23rd ASTINDO Travel Fair attracted 57,563 visitors and generated total transactions of IDR 50.10 billion.

Indonesia stocks wobble but outbound travel demand stays highLatest ASTINDO Travel Fair sees strong turnout and growing interest in new destinations.

Move comes as company reorganises itself around various verticals including flights, hospitality, tours and activities and corporate travel.

Traveloka lays off staff amid tech shiftNot the first axing for the Indonesian travel unicorn.

In a similar probe back in 2021, Chinese authorities had slapped Alibaba with a record US$2.58 billion fine for having abused its market position for years.

Trip.com under Chinese government antitrust probeChina’s largest OTA suspected of monopolistic practices.

Yamakita has visited all 47 prefectures of Japan, often giving talks in small towns to inspire local leaders.

What change means to the CEO of a global travel giant'The hardest part is changing mindsets': JTB President Eijiro Yamakita imagines next chapter for travel.

These agencies are required to fulfil existing obligations to its customers but will not be allowed to accept new travel bookings.

10 Singapore travel agent licenses suspendedSTB crackdown amid agencies' failure to submit audit documentations.

Vietnam becomes a key growth market as Australia rolls out the Aussie Specialist Program.

Tourism Australia targets Vietnam with specialist programmeVietnam becomes one of Australia’s fastest-growing markets.

MagazinesPrevious Next

April - June 2026

April - June 2026Forward in Flux

January - March 2026

January - March 2026A New Season in Bloom

In the Spotlight

Ascott’s ‘multi-typology’ portfolio unleashes next-generation hospitality concepts that cater to diverse and evolving travel preferences. Pictured: Somerset Pattaya

Work trip or holiday? Make it both.

Dream Cruises, which celebrates its 10th anniversary in 2026, has rolled out a year-long programme of live entertainment, culinary experiences, wellness activities and family-friendly events.

A cruise, a concert, a celebrity chef: A sea of adventure awaits!

Verandah Pool Bar & Grill, perched on level 7 of Momentus Hotel Alexandra, pairs drinks with views.

This Singapore hotel is levelling up corporate events

Aiden Surawong Bangkok signals a new generation of hotels for smart, savvy, and well-informed travellers who crave complete convenience without sacrificing their sense of style.

The new generation of hotels unlocking Asia’s coolest spots