The Singapore Tourism Board (STB) has started issuing all Travel
Agent licences electronically via the Travel Agents and Tourist Guides
Licensing System (TRUST) with effect from 15 September in a bid to go
digital and to streamline processes.
Through this digital means, travel agents are able to receive their
licences sooner, with waiting times for licence application and renewals
cut by half. The licence can also be accessed online via the TRUST
portal for travel agents to download and print for display.
The electronic licence will now feature a QR code for consumers to
scan in order to verify the authenticity of the travel agent, and the
licence validity period will be displayed more prominently.
Licences issued before 15 September remain valid until the end of the licence period, which is 31 December 2023 or earlier.
The transition to the electronic licence only involves changes to
licence design and its mode of delivery. Travel agents are still
required to adhere to regulations on licence display.