Trade Shows and EventsAPAC Business Travellers Identify Top Challenges They Face on the Road

The Business Traveller’s Quest for Frictionless Travel

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The study identifies the main challenges business travellers face during their travel experience while also looking to understand what organisations are doing to make this experience a better one for their travellers.

Time spent in transit is the most challenging aspect of business travel, according new findings from Creating a Frictionless Travel Experience – Asia Pacific, a study jointly conducted by Sabre and GBTA.

The study identifies the main challenges business travellers face during their travel experience while also looking to understand what organisations are doing to make this experience a better one for their travellers.

The top pain points all have one thing in common – they are time consuming and business travellers prefer to remain as productive as possible while on the road.

Whilst it is no secret that business travel drives business growth and face-to-face interactions help get business done, it takes a toll on employees when much of the time spent is on non-value-added activities like waiting for flights, layovers and juggling re-bookings in the event of a delay.

A better understanding of the challenges business travellers face can certainly help organisations better serve their road warriors as they work to provide the right tools, resources and policies.

With advances in technology, corporate travellers are plugged in and connected more than ever before. However, we still have some way to go in making corporate travel more seamless, starting with reducing the number of apps and tools needed to organise a trip, while also optimising compliance and reducing costs.

At the end of the day, business travellers want simplicity in an integrated technological platform that is sustainable, and supports their business travel experience across the spectrum of planning and booking to reconciling expenses at the end of the journey.

Why Does the Business Travel Experience Matter?

Business travel can have a considerable impact on employee satisfaction and retention as a large majority of business travellers, particularly millennials, say their business travel experience impacts their overall job satisfaction.

Another finding from the study also sees a decent share of business travellers indicating that a company’s travel policy is an important factor when considering a potential new employer. However, this share varies widely by regions ranging from 31% in Japan to 86% in India.

Improving the Traveller Experience

Convenient and comfortable hotels was cited most often as the perk that would improve the business traveller’s experience. Other common mentions were non-stop flights, paid time off for long trips and booking flexibility. In addition, business travellers were also willing to part cash for hotel high-speed internet, airport lounge, black car service, airplane/train Wi-Fi and seat upgrades to improve their productivity on the road.

Technology also makes an important contribution to business traveller satisfaction, enabling a more efficient travel process. Automated destination info, mobile payment, itinerary management apps, live chat capabilities for travel policy inquiries and safety apps top the list in most regions.

China-based travellers are especially interested in mobile payment, and along with their India-based counterparts, are especially interested in live chat capabilities for travel policy inquiries. Despite Japan’s reputation for technological innovation, its business travellers are less likely to say that various technological amenities would enhance their travel experience.

More Information

An Insights Deck featuring global and regional insights on how to create a frictionless travel experience is available at http://your.sabre.com/frictionless-travel.

Webinars: The GBTA Foundation and Sabre will host regional webinars on this research, focussing on how the travel experience impacts overall job satisfaction of employees; understanding what key areas have the most impact on overall satisfaction with business travel; and identifying technology and travel policies that help drive and enhance traveller well-being.

Register today: Asia Pacific – Wednesday, November 15 at 6pm, Singapore Time


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