Silversea Cruises has appointed Teresa Ignacio as the assistant vice
president, global guest services, effective 1 August. She will report to
Massimo Brancaleoni, the senior vice president of global Sales.
In her new role, Ignacio will collaborate with Silversea's regional
managing directors to develop and implement a global operational
strategy across all Silversea contact centres.
With over 25 years of experience, Ignacio started her career in the
Philippines in the shipping and telecommunications industries before
leading service operations in consumer electronics in the Asia Pacific
region. She later relocated to the US, where she oversaw the Consumer
Managed Services programme for a major American multinational financial
services corporation.
Brancaleoni believes that Ignacio’s comprehensive experience in call
centre operations “will be instrumental in successfully elevating our
brand's world-class customer service operations for the benefit of
guests and travel advisors”.
"It's an honour to be part of the growing Silversea brand,” Ignacio
said. “I'm very excited to be a key enabler as we strengthen the brand's
exceptional guest experience."