Marriott’s new Hotel Excellence! programme modules now in multiple languages(2)

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BETHESDA, MD – Marriott International’s newly added Hotel Excellence! (HE!) training programme modules are now offered in eight languages other than English; including French, German, Spanish, Italian, Portuguese, Chinese, Japanese, and Turkish. HE! is Marriott’s training program for travel agent professionals, and is celebrating its 10th anniversary this year. Introduced in 1999, the program was the first of its kind in the industry. While the core program already includes multiple languages; earlier this year, the program added four online, interactive modules. These modules were created specifically to address the needs of today’s traveler in an ever-changing global environment. The modules provide agents with a fresh perspective on the current state of the travel business, as well as the appropriate tools to help them sell travel in various categories including demographic niche markets (family, upscale, physically challenged and generational travel), psychographic niche markets (romantic, eco-adventure, cultural active and spa-related travel), Marriott’s international presence and Marriott’s international spas and resorts. Travel agents must complete the core HE! training before taking the new modules. Upon successful completion, an additional Fam-Tastic certificate will be awarded for each set of new modules. HE! covers generic lodging sales information as well as the benefits of the many lodging choices offered by Marriott International. Since the program’s inception, Marriott has certified over 156,000 graduates in 54 countries as Hotel Sales Specialists.
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