Marriott International has launched the Marriott Design Lab to
accelerate the development and deployment of new technologies and
The lab is billed as a research and development division for all
aspects of the hotel industry, from construction to in-room amenities.
It will involve partnerships enabling companies to test their products
at Marriott International's network of roughly 7,800 properties under 30
Marriott International senior vice president of global design Jeff
Voris said the Design Lab had been in development prior to the onset of
the pandemic, but Covid-19 further motivated the company to get the
division up and running.
"Marriott has a long history of innovation, and this is baked into
our DNA," Voris said. "As a company, we want to always keep evolving,
and the pandemic caused us to accelerate that to make sure we stayed
engaged with customers when they weren't travelling and to help
transition them back into travelling."
Marriott has dedicated roughly 929sqm of space at its new
headquarters in Bethesda, Maryland, for on-site experimenting, building
and testing of new technologies and products.
The Design Lab is tasked with tackling short-term, well-defined
issues such as improving cleanliness and the efficiency of housekeeping
as well as bold ideas, concepts and technology.
"One thing we are working on is ways to improve construction so
things are more efficient, higher quality and sustainable," Voris said.
"That's a bigger, long-term project."
One of the initial partners for the Design Lab is air
conditioning/HVAC company Carrier. Marriott will be working with Carrier
to explore opportunities in modular construction among other ideas.
Another initial partner is LG, which is working on operational solutions with Marriott.
"With LG we are looking at taking tasks that are dangerous, dirty or
repetitive and finding ways to do a better job of those," Voris said.
"So that just makes the world better for everybody. Not necessarily the
most visible thing, but really important to how we operate on behalf of
our associates, our owners, and our guests."
Voris said the Design Lab will emphasise "working together with the
smartest partners we can find in the outside world to help evolve the
Source: Travel Weekly