AviationJAL cancelled 32 domestic flights, affecting nearly 2,500 passengers.

Passengers face cancelled flights after automated check-in glitch

JAL check-in 190509
Passengers on Japan Airlines Co. flights had flights cancelled or delayed after an outage took out its automated check-in system. Photo Credit: bankrx/Getty Images
Nearly 2,500 passengers of Japan Airlines Co. were affected due to an outage in its automated check-in system forced the airline to cancel 32 domestic flights. 

Other domestic flights were also delayed by up to two and a half hours, according to Kyodo News.

The system was restored by 10am, and JAL is investigating the cause of the incident, which it says likely resulted from a network fault.

Issues with the check-in system began at around 6.50am, forcing passengers to complete the boarding process over the counter. Baggage check-in services were unaffected by the system failure.

Flight connections linking Tokyo with Fukuoka, and Osaka with Sendai were among those cancelled.

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