The feature is offered via KLM on Messenger and in the KLM app. Passengers will be able to check if their hand baggage fits within the allowed dimensions against the app’s transparent, virtual KLM suitcase. The service was launched in beta mode earlier this month for iPhone users (6s or above).
A new augmented reality (AR) feature rolled out by KLM Royal Dutch Airlines will enable passengers to conduct a size check on their own hand baggage.
The feature is offered via KLM on Messenger and in the KLM app. Passengers will be able to check if their hand baggage fits within the allowed dimensions against the app’s transparent, virtual KLM suitcase. The service was launched in beta mode earlier this month for iPhone users (6s or above).
This move comes after Messenger announced it would make AR technology available in closed beta on its platform. KLM is now one of the few companies worldwide to build an experience using AR in Messenger.
“By offering the AR hand baggage check in Messenger, KLM is again taking a next step in terms of digital service provision. The service is now available for every KLM passenger at the airport, en route or at home. We also continue to be pioneers of innovation in our passengers’ best interests,” said Pieter Groeneveld, senior vice president Digital Air France-KLM.
“We're thrilled that KLM is one of our beta partners. Checking the dimensions of a suitcase before you even set foot in the airport will create a smoother experience for passengers and we are pleased our technology could contribute to making that happen,” commented Stefanos Loukakos, head of Messenger Business.