SEOUL – As part of a tougher protection for air passengers in South Korea, passengers facing delays of an hour and longer on domestic flights are entitled to partial reimbursement of their tickets and compensation for any damage, loss or delay in their luggage.
Airlines must reimburse passengers 10% of their fare if their flight is delayed between one to two hours, and 20% if the delay is between two- to three hours, the Korea Consumer Agency said.
Passengers will be able to claim the full value of their checked luggage if it is damaged, lost or delivered late, according to a media report by Pulse.
The announcement of the new ruling comes a week ahead of the Lunar New Year’s holiday season, one of the biggest travel seasons.
In the past three years, a total of 665 damage claims were filed during the Jan-Feb period, while the number of such cases averaged 621 per two-month period from Mar to Dec, the agency said.