SINGAPORE – Emirates has unveiled new safety and hygiene standards on board and on the ground. The new measures took effect with the resumption of regularly scheduled passenger flights to nine destinations.
From May 21, Emirates began operating fights to London, Paris, Madrid, Milan, Frankfurt, Chicago, Toronto, Sydney and Melbourne.
"The risk of catching an infection on an aircraft is already very low, but we have spared no effort in reviewing and redesigning every step, from check-in to disembarkation. Every measure implemented is an additional reduction in risk, and taken altogether, our aim is really to make flying as safe as possible,” said Adel Al Redha, Emirates' chief operating officer.
Measures introduced by Emirates include complimentary hygiene kits to be given to every passenger upon check-in at Dubai International Airport and on flights to Dubai. These kits comprise of masks, gloves, antibacterial wipes and hand sanitiser.
Customers travelling through Dubai International Airport and transferring onto another flight, will go through thermal screening upon disembarkation.
The boarding sequence has been staggered and passengers board by row, from the last row to the first, in small numbers. Emirates boarding agents, dressed in personal protective equipment (PPE), will facilitate the boarding sequence.
All cabin crew on board will be fully kitted out in PPEs, while Emirates has added a cabin service assistant (CSA) to the crew complement on flights over 1.5 hours. The CSAs will ensure lavatories are cleaned every 45 mins.
Cabin baggage has to be checked-in, and customers can only bring onboard essential items such as a laptop, handbag, briefcase or baby items.
Customers are reminded to bring pens to fill out Health Declaration Forms required for some destinations.
To safeguard its employees, Emirates' flight and cabin crew are provided with cars for pick up and drop off at their home at the beginning and end of their duty
On return to Dubai, where all Emirates cabin crew are based, COVID-19 tests are done on all crew. Every crew member has been mandated a 14-day quarantine in their homes after every flight, unless they are on duty.