AviationSIA, Changi are top of the world

Big win for Singapore’s aviation stars

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Singapore Airlines and Changi Airport ‘best in the world’
Singapore Airlines and Changi Airport ‘best in the world’ Photo Credit: iStock

AirHelp says that while travel search engines prioritise price above everything else, AirHelp “provides statistics on the quality of amenities, on-time arrivals, and how well airlines resolve flight delay compensation claims”.

Singapore is the indisputable king of the skies in 2017, according to AirHelp, a site that rates airlines by on-time performance, customer service efficiency and quality of service. “The things that matter,”AirHelp says.

AirHelp says that while travel search engines prioritise price above everything else, AirHelp “provides statistics on the quality of amenities, on-time arrivals, and how well airlines resolve flight delay compensation claims”.

“So when we tell you that Singapore Airlines has not only jumped from third to first place in our airline rankings, but that Singapore Airport has also debuted as the premier airport in world travel, that’s something to take notice of.”

Hong Kong was named the third best airport but Bangkok Suvarnabhumi did not fare so well in the rankings, rating among the 10 worst airports in the world.

“It's important - now more so than ever - that passenger service is a top priority of both airlines and airports, ensuring they receive the experience they deserve, so it's fantastic to see that Singapore is setting the standard for customer-first service,” said AirHelp's UK manager Marius Fermi.

Best 10 airports by ranking

1. Singapore Changi 9.07
2. Munich, Germany 8.66
3. Hong Kong 8.42
4. Copenhagen Kastrup, Denmark 8.04
5. Helsinki-Vantaa, Finland 8.03
6. Cincinnati-Northern Kentucky, USA 7.94
7. Barcelona El Prat, Spain 7.90
8. Madrid Adolfo Suarez-Barajas, Spain 7.81
9. Auckland, New Zealand 7.80
10. Frankfurt, Germany 7.76

 
Worst 10 airports by ranking

1. Kuwait 5.02
2. London Gatwick 5.38
3. Manchester UK 5.43
4. Newark Liberty, New Jersey, USA 5.92
5. Stansted UK 6.07
6. Edinburgh 6.10
7. Mumbai, India 6.21
8. Dubai, UAE 6.24
9. Bangkok Suvarnabhumi, Thailand 6.30
10. Delhi, India 6.31
 
 
Best 10 airlines by ranking

1. Singapore Airlines, Singapore - 8.73
2. Etihad Airways, United Arab Emirates - 8.48
3. Qatar Airways, Qatar - 8.46
4. Austrian Airlines, Austria - 8.38
5. Air Transat A.T. Inc, Canada - 8.29
6. Air Dolomiti, Italy - 8.22
7. British Airways, UK - 8.14
8. Virgin Atlantic, UK - 7.99
9. Aer Lingus, Ireland - 7.97
10. TUI fly Netherlands, Netherlands - 7.95

Worst 10 airlines by ranking

1. Bulgaria Air, Bulgaria - 4.93
2. SmartWings, Czech Republic- 5.01
3. Tunisair, Tunisia - 5.15
4. Monarch Airlines, UK - 5.16
5. Ryanair, Ireland - 5.21
6. Egyptair, Egypt - 5.27
7. China Eastern Airlines, China - 5.27
8. Pakistan International, Pakistan - 5.31
9. Gulf Air, Bahrain - 5.44
10. Air China, China - 5.48

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