Travel TechnologyNew NDC connections with over 16 airlines, and less back-end work for agents including a self-service Trip Manager portal for travellers.

What the enhanced Travelport+ means to an OTA or TMC

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Travelport's enhanced tech features serve to offer more choices for travel agents, and greater self-service capabilities for travellers.
Travelport's enhanced tech features serve to offer more choices for travel agents, and greater self-service capabilities for travellers. Photo Credit: Travelport

Travelport, a global tech company which powers bookings for travel agents across some 180 destinations, has further enhanced its new-gen marketplace Travelport+ with new retailing tools touted to make it easier for agents to support their clients.

It is currently the only GDS (global distribution system) to have all three major European airline groups, including Lufthansa and Air France-KLM, sign NDC content deals. More connections have been inked with more than 16 airlines, including American Airlines, Emirates, Qantas, and Singapore Airlines.

Hotel content distribution has also improved, across rates and room availability, and details, following a partnership with Hilton.

As well, a new self-service rules engine, the Content Optimizer compliments previous improvements to fare management tools so that agencies can create and customise their own content rules for maximised revenue per trip sold.

On the digital storefront, travel sellers who use the desktop Smartpoint, will notice new features to simplify daily work, such as customised itinerary quotes and help with complicated ticketing or exchange tasks, for a simplified booking process.

“All Travelport+ customers enjoy a more modern, digital-first retail experience when connecting through our platform. That includes our desktop customers, who have said that the latest version of Smartpoint has managed to transform mundane travel management tasks into superior servicing opportunities," said Jen Catto, Chief Marketing Officer at Travelport.

Travel sellers can also expect less back-end work including a self-service Trip Manager portal for travellers, who can service their own trip, and carry out add-on transactions on the go. This could mean adding meals, bags, selecting seats and automatically checking into their flight.

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