CWT has appointed Nick Vournakis as EVP and Chief Customer Officer,
and Derek Sharp as EVP and Chief Traveller Experience Officer starting 1
The two new executive leadership appointments will see Vournakis
helming the global customer team, while Sharp leads the global traveller
experience team for the Business-to-Business-for-Employees (B2B4E)
travel management platform.
Both will report to CEO, Michelle McKinney Frymire.
“Separating Customer and Traveller Experience into distinct functions
will flatten our leadership structure and bring greater focus to our
strategic initiatives moving forward. This also aligns the business
units with our recently announced investment plans. Nick and Derek’s
breadth and depth of experience and leadership talents make their
appointments a natural fit for our team.
Prior to the new appointments, Vournakis was Managing Director,
Global Customer Development, before which he was President, US Military
He joined CWT in January 2000 and other senior roles in the company
have included responsibility for North American Air Solutions, and
managing Canadian operations.
As for Sharp, he was Chief Operating Officer for RoomIt, CWT’s global
hotel platform, and previously ran CWT Meetings & Events.
Experience include eight years at Travelport in various senior
management, strategy and consulting positions.
Meanwhile, McKinney Frymire has expressed her thanks to outgoing
President and Chief Operating Officer, Niklas Andreen, whose
"transformation that he and his team have achieved positions us for
ongoing success, and I extend my...deep gratitude to him for his
friendship, leadership and contributions to CWT. I speak for us all when
I wish him the warmest of best wishes for the future".
Source: M&C Asia