Safety and sanitisation are the top considerations for travellers in
the wake of the coronavirus pandemic, according to the a survey by
Skyscanner of more than 2,300 of its travellers worldwide to find out
how planning for a stay will evolve in a world post-Covid.
When it comes to booking a property in the future, 55% of Skyscanner
users score sanitisation and hygiene practices as ‘extremely important’
compared to price (48%) and location (45%). Reward and loyalty
programmes ranked lowest (11%), after brand reputation (21%) and star
When it comes to the importance of flexible room change/cancellation
policies, nearly half of (47%) Singapore travellers rate it as
‘extremely important’, the highest across all surveyed countries,
against the global average of 29%.
This shift in traveller preference can be attributed to the Covid-19
pandemic with travellers saying that hygiene and sanitisation practices
(73%) and flexible cancellation policies (61%) have become ‘more
important than before’, according to Skyscanner.
Skyscanner has recently integrated a cleanliness score on most
accommodation properties offered on its platform to offer travellers
transparent and straightforward access to the right information.
Ulf Waschbusch, director of Product – Hotels for Skyscanner commented:
is still early days for the industry’s recovery, but travellers have
already determined that hygiene and flexibility are the new necessities
in the face of Covid-19. Moving forward, it is imperative that travel
providers not only implement measures to instil consumer confidence, but
also find new ways to inform the holiday booking experience.”
Skyscanner data also reveals that the hotel experience will be
reshaped. Nearly half (46%) of the surveyed travellers say they will
avoid shared amenities and common areas such as fitness facilities. 40%
of them would also prefer to dine outdoors, if given the option.
Having activities in-room is especially attractive to Singapore
travellers, with nearly a third (31%) saying they will look out for
in-room experiences offered by the property as compared to the global
average of 19%, presenting accommodation providers with opportunities to
reinvent the hotel experience to offer add-ons such as private spa
treatments and indoor workout videos.