Travel TrendsSome 55% of Skyscanner users score sanitisation and hygiene practices as ‘extremely important’ compared to price (48%) and location (45%)

Hygiene and flexibility topmost factors for travellers booking accommodation

By
|
Travellers place a greater focus on hygiene and sanitation practices.
Travellers place a greater focus on hygiene and sanitation practices.

Safety and sanitisation are the top considerations for travellers in the wake of the coronavirus pandemic, according to the a survey by Skyscanner of more than 2,300 of its travellers worldwide to find out how planning for a stay will evolve in a world post-Covid.

When it comes to booking a property in the future, 55% of Skyscanner users score sanitisation and hygiene practices as ‘extremely important’ compared to price (48%) and location (45%). Reward and loyalty programmes ranked lowest (11%), after brand reputation (21%) and star rating (20%).

When it comes to the importance of flexible room change/cancellation policies, nearly half of (47%) Singapore travellers rate it as ‘extremely important’, the highest across all surveyed countries, against the global average of 29%.

This shift in traveller preference can be attributed to the Covid-19 pandemic with travellers saying that hygiene and sanitisation practices (73%) and flexible cancellation policies (61%) have become ‘more important than before’, according to Skyscanner.

Skyscanner has recently integrated a cleanliness score on most accommodation properties offered on its platform to offer travellers transparent and straightforward access to the right information.

Ulf Waschbusch, director of Product – Hotels for Skyscanner commented:
“It is still early days for the industry’s recovery, but travellers have already determined that hygiene and flexibility are the new necessities in the face of Covid-19. Moving forward, it is imperative that travel providers not only implement measures to instil consumer confidence, but also find new ways to inform the holiday booking experience.”

Skyscanner data also reveals that the hotel experience will be reshaped. Nearly half (46%) of the surveyed travellers say they will avoid shared amenities and common areas such as fitness facilities. 40% of them would also prefer to dine outdoors, if given the option.

Having activities in-room is especially attractive to Singapore travellers, with nearly a third (31%) saying they will look out for in-room experiences offered by the property as compared to the global average of 19%, presenting accommodation providers with opportunities to reinvent the hotel experience to offer add-ons such as private spa treatments and indoor workout videos.

JDS Travel News JDS Viewpoints JDS Africa/MI