Travel TrendsAmadeus survey: Over 90% of travellers willing to adopt digital passports in order to travel again.

As governments mull health passports, consumers accept them

Some 47% of Indian travellers are ready to book within six weeks of eased restrictions, compared to Singapore (23%) and the global average (41%).
Some 47% of Indian travellers are ready to book within six weeks of eased restrictions, compared to Singapore (23%) and the global average (41%). Photo Credit: Getty Images/ronstik

As governments wrangle with the privacy implications of introducing digital health passports, travellers believe they could help bring back travel safely.

A study from Amadeus reveals 91% would be comfortable using a digital health passport going forward. Within Asia Pacific (APAC), 93% of Indian travellers would be comfortable, with the Singapore market expressing the highest confidence in digital passport adoption (96%) among the nine countries that were surveyed globally.

The Rebuild Travel Digital Health survey also quizzed participants on storing health details electronically with 72% saying they would be willing to do so if it speeded up processing at the airport and 74% if it meant they could travel to more destinations.

Almost 70% of travellers say they would also be more likely to share health data if carriers they travel with most frequently offered a way to store their travel health data.

However, this goes against the desire from airlines to move away from storing customer data and for governments to have a direct relationship with consumers when it comes to travel.

While travellers are willing to share data they still have concerns about the related risks with 38% expressing concerns about personal information being hacked and 35% saying they were concerned about the privacy of health information shared.

In addition, 30% cite concerns over a lack of transparency and control over where the data is shared.

And while the Indian market (47%) is most keen to book international travel within six weeks of restrictions easing, compared to the global average of 41%, Indian Gen Z also expressed the highest scepticism around digital health passports, with 12% saying that they would not be comfortable using a digital health passport under any circumstances.

Travellers were also asked what solutions might reassure them when it comes to digital health data. 42% of respondents said a travel application for the whole journey would improve the overall experience and 41% said such an app would reduce travel stress.

More than 60% of travellers also said they would be more likely to use an app to store health data if the travel company partnered with a “trusted” healthcare company.

Decius Valmorbida, president for travel at Amadeus, said, “There is no doubt that Covid-19 will continue to shape the way we travel for the months ahead, just as it influences so many other areas of our lives. Yet while there are still uncertainties, research like this reinforces my optimism that we will build back travel better than before.

"Collaboration across governments and our industry is the key to restarting travel, as we deliver on traveller expectations outlined in this Rebuild Travel digital health survey, deploying the right technology to enable a truly connected and contactless journey.”

The survey of more than 9,000 travellers across nine countries including France, Spain, the UK, the US, Singapore and Germany was conducted by Censuswide.

Additional reporting from Natalie Joy Lee.

Source: PhocusWire

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