Tour OperatorsThe tour operator looks to resolve pain points with lowest prices guaranteed, free cancellations and travel insurance.

What Chan Brothers is doing to assure travellers in current climate

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Chan Brothers will refund triple the difference of tour packages shouldcustomers find a lower-priced package elsewhere.
Chan Brothers will refund triple the difference of tour packages shouldcustomers find a lower-priced package elsewhere. Photo Credit: GettyImages/Violeta Carlos

The ongoing Covid-19 situation, rising airfares, and increased costs of living globally are nagging concerns behind travellers’ minds these days, and Chan Brothers has come up with an array of solutions integrated into their packages to remediate these issues.

Travellers who present an itinerary and quote from elsewhere to Chan Brothers will be offered an additional S$50 off. Those who manage to find a lower-priced tour elsewhere of the same quality, inclusions and departure date, will be matched triple the difference in price by Chan Brothers.

For example, if Chan Brothers offers a S$5,000 package, where as Agency X offers a similar S$4,000 package, Chan Brothers will discount its package up to three times of the difference. With a S$1,000 difference between Chan Brothers and Agency X, $S3,000 will be knocked off Chan Brothers’ quote, meaning that its customers need only pay S$2,000.

This price guarantee additionally extends to customers who have already booked with Chan Brothers, but find a tour down the road with the same itinerary, flight and departure date, at a lower price after their bookings. Chan Brothers will refund triple the difference to its customers.

Travellers hemming and hawing over their trip due to various concerns will also find that Chan Brothers offers them the flexibility of a no-questions-asked full refund with free cancellation made at least one month before their tour departure. Customers will have the option of choosing their full refund either by their mode of payment or by travel credit.

The tour operator’s Travel Safe Travel Smart initiatives focuses on keeping its travellers safe in the ongoing developments with Covid-19 by maintaining a smaller group tour size not exceeding thirty pax. In the event of tour cancellation that resulted from the destination’s Covid-19 travel restrictions, customers who choose their full refund by travel credit will receive up to S$100 bonus credit.

Majority of Chan Brothers’ tours also include travel insurance that comes with Covid-19 protection benefits to relieve travellers from the burden of researching for a travel insurance with good coverage.

The tour operator also observes a set of safety and hygiene protocols such as alternate seating, cleaning and disinfection of coaches, and the avoidance of crowds with commentaries on coach or via whisper audio sets.

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