ResortsGo behind the scenes of a Vietnam luxury resort with a back of house tour.

At Alma, go where few guests have ventured

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Vietnam's Alma resort presents a back of house tour that answers everything you wanted to know about a hotel's operations.
Vietnam's Alma resort presents a back of house tour that answers everything you wanted to know about a hotel's operations.

A regular stream of guest enquiries about touring a resort's operations led to the creation of a new tour at Alma, a resort in Cam Ranh, Vietnam.

“It’s fascinating to go behind the scenes and see all of the work and preparation involved in delivering a seamless guest experience at a 580-key resort,” said Alma’s managing director Herbert Laubichler-Pichler.

Set to be launched when the resort reopens from Vietnam's current lockdown, the one-hour ‘Back of House’ tour will lead groups of guests through the resort’s inner workings each Tuesday and Thursday from 3pm.

Led by Alma’s Director of Engineering, Tran Duc Vu, tour stops include the pastry room, staff canteen, engineering workshop, loading dock, laundry and uniform rooms, electric buggy station, generator station, air conditioner centralised plant, water treatment plant, and CCTV and fire panel room.

Participants will learn all sorts of interesting facts. For instance, 28 staff in the laundry room wash an average of 26.4 tonnes of laundry a week including 49,690 towels, 2320 bed sheets and 1160 pillow cases.

In the pastry room, eight pastry chefs and five bakers make 1,200 Danish pastries, 1,000 croissants, 850 bread rolls and 800 muffins per week, in addition to 50 litres of house-made ice-cream, 10 kilograms of tiramisu and 50 Chinese egg tarts.

The tour also looks at the systems Alma has in place to reduce its carbon footprint, from a water treatment plant deploying a reverse osmosis system and electric buggy station to recycling compostable waste and recyclables in the garbage room.



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