HONG KONG - Langham Hospitality Group says it is starting to see a “glimmer of relief” in the form of a decreasing number of cases of confirmed Covid-19 infections in Mainland China, and its hotels in that region are now working towards a recovery plan for the rest of the year.
“As an industry, we are under tremendous pressure but it is heartening to observe that domestic travel in Mainland China is beginning to rise and that calls have started coming in for hotel stays,” said Stefan Leser, chief executive of Langham Hospitality Group.
Langham Hospitality Group has implemented rigorous measures against the spread of the coronavirus at The Langham and Cordis hotels around the world.
In addition, for travellers who are currently grounded or are hesitant to travel over the next few months, Langham Hospitality Group will provide a full refund and waive all related fees on cancellations or changes made on direct individual bookings for stays through May 31, 2020 at any of The Langham and Cordis hotels in its portfolio. (Bookings made by a travel agent or an online travel agency can be cancelled or changed through the platform on which the booking was originally made.)
“Calls have started coming in for hotel stays,” says Stefan Leser, CEO of Langham Hospitality Group. Photo Credit: Langham Hospitality Group
“For those who are currently our guests, I want them to know that we remain vigilant and steadfast in our commitment to provide every individual at our hotels with the highest standard of safety and hygiene,” Mr Leser added.
Langham Hospitality Group has created a declaration form for all Langham and Cordis guests to fill out regarding their recent travels and has implemented a process by which every guest, colleague, vendor and delivery persons will have their temperature checked before entering the hotel.